Kilburn

Average Rating:

3.34 / 5

Staff:

Speed:

Decoration:

Food:

308 Kilburn High Street

NW6 2DG

020 7372 1507

Halal:

Yes

Nearby:

A few minutes walk from Kilburn tube stop and just round the corner from Brondesbury Overground stop.

Parking:

N/A

Gallery

Photos submitted by: Pompey Ranger

Photos submitted by: Ryan

Photos submitted by: RYN Admin

Full Reviews:

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

10-50

How Busy?:

A few tables occupied

Date of Last Visit:

Wednesday, January 25, 2017

Time of Day:

Weekday Lunch

Rating:

4.75 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

I come here almost every Tuesday and Wednesday and the staff are always lovely

How Helpful?:

Author:

SVC

Number of Visits:

2-5

How Busy?:

Half Full

Date of Last Visit:

Monday, December 5, 2016

Time of Day:

Weekday Dinner

Rating:

4.63 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

I had a lovely time at Kilburn Nando's for XhotXmas16. The staff were incredibly welcoming and friendly. Having now attended not only 100s of Nando's, but also dozens of dinners, I have to say they were by far the most supportive and fun staff we have encountered at an RYN dinner. It was a great evening with our friends and the food wasn't half bad!

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

50+

How Busy?:

Almost Full

Date of Last Visit:

Friday, October 14, 2016

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

4.13 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

PERI BRO!!!

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

10-50

How Busy?:

Half Full

Date of Last Visit:

Friday, July 15, 2016

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

3.25 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

2 (15 - 25 mins - Where's the food? Might have asked a staff member)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Our order was taken quite quickly by a friendly member of staff at the till. Nearly ten minutes later we were approached by 'Laura' who told us one of our meals was not available. My friend was quite upset as we had waited a while already but Laura's was very polite and resolved the issue at hand quickly and ensured we had our food quickly and ensured my friend was happy with his replacement meal. Even though my friend didn't get what he wanted he was still very satisfied.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

10-50

How Busy?:

Almost Full

Date of Last Visit:

Sunday, December 6, 2015

Time of Day:

Mid-afternoon or late evening

Rating:

4.75 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

We were served by Matt who immediately greeted us and made us very welcome. The staff and the managers are all very friendly and that is the reason why we visit it so frequently.
Today we asked about our amassed chilliest on our loyalty card and he very happily looked it up on the system, took our order and nothing was too much trouble. The customer service is exceptional and the smile goes a long way to make us happy the we are getting the best customer recognition.

How Helpful?:

Author:

Elliott

Number of Visits:

2-5

How Busy?:

Almost Full

Date of Last Visit:

Thursday, November 19, 2015

Time of Day:

Weekday Dinner

Rating:

4 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

After the previous visit to Kilburn didn't go down too well, I agreed to come back and give it another go and also to see the manager and discuss my previous visit.

How Helpful?:

Author:

Pompey Ranger

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Monday, November 9, 2015

Time of Day:

Weekday Dinner

Rating:

2 / 5

Friendliness of Staff:

2 (Quite rude, ignored me as they walked past)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

2 (Quite disappointing - seems rushed, may have some parts burnt)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Not a store I enjoyed. Whilst well served by public transport it's not in the nicest area though the store looks impressive from outside it's quite standard on the inside.

How Helpful?:

Author:

Sonia Kaur B

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Monday, November 9, 2015

Time of Day:

Weekday Dinner

Rating:

3.25 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

good reviewier dinner - friendly staff - some a bit over friendly giving me their names and requesting i mention them on their website when i give feedback (think they thought we worked for nandos lol)

Food was okay - i've had better nandos.

How Helpful?:

Author:

Elliott

Number of Visits:

This was my first visit

How Busy?:

A few tables occupied

Date of Last Visit:

Monday, November 9, 2015

Time of Day:

Weekday Dinner

Rating:

1.88 / 5

Friendliness of Staff:

2 (Quite rude, ignored me as they walked past)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

1.5 (Very disappointing - cold, flavourless, burnt)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

This is the most disappointing Nando's experience I have had, and even more disappointing as it was a RYN reviewer event which are meant to be fun and enjoyable!

Arrived and I should have seen this as a sign, as the Nandoca on the door had no idea who 'the group' were or that we were all coming, so I just walked past and sat myself down as I noticed some others had already arrived.

How Helpful?:

Author:

SVC

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Monday, November 9, 2015

Time of Day:

Weekday Dinner

Rating:

4.5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Last night's Rate Your Nando's Reviewer Dinner at Kilburn Nando's was a triumph. The newly refurbished restaurant was an elegant back-drop to a night of fun, hard quizzing and hot chicken. We were able to park outside making the journey very simple. We were welcomed by the fantastic manager Luca and Eddy. We felt very excited for what was about to ensue.

How Helpful?:

Author:

DoronSalomon

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Monday, November 9, 2015

Time of Day:

Weekday Dinner

Rating:

3.75 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

All in all, pretty good. Staff handled the fact there were a lot of us pretty well (and even asked for names to go with orders to make sure they went to the right person which is something most restaurants that host a RYN event should do). Was impressed at how quickly the food came given that they must have taken 25-30 orders in a short space of time. Food was good, chicken neither over nor undercooked; chips fresh with a generous helping of peri-peri salt.

How Helpful?:

Author:

Marc RYN

Number of Visits:

2-5

How Busy?:

Almost Full

Date of Last Visit:

Monday, November 9, 2015

Time of Day:

Weekday Dinner

Rating:

4.25 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

The 26th Rate Your Nando's was a big success with 27 guests in attendance including many newcomers!

Kilburn Nando's has had a recent refurb and it looks great! It's a very bright and colourful restaurant with a funky feel to it. There's a nice separate seating area towards the back, but unfortunately our party was too big to enjoy it on this occasion!

How Helpful?:

Author:

Gerry Louis

Number of Visits:

2-5

How Busy?:

A few tables occupied

Date of Last Visit:

Monday, November 9, 2015

Time of Day:

Weekday Dinner

Rating:

2.75 / 5

Friendliness of Staff:

2 (Quite rude, ignored me as they walked past)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Got there about 7.. and wow it was brighter compared to the last time I was in there. A lot of fresh new lights, a zig zag pattern of colours all around the branch and some fuzzy hanging things up on the raised bit at the back but it's a distraction.

How Helpful?:

Author:

jackie molyneux

Number of Visits:

This was my first visit

How Busy?:

A few tables occupied

Date of Last Visit:

Monday, November 9, 2015

Time of Day:

Weekday Dinner

Rating:

3.25 / 5

Friendliness of Staff:

2 (Quite rude, ignored me as they walked past)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

This branch is well served by both Tube and Overground trains. I understand they’ve recently had a re-fit, but as this was my very first visit, I have nothing to compare it with.

How Helpful?:

Author:

Gerry Louis

Number of Visits:

2-5

How Busy?:

A few tables occupied

Date of Last Visit:

Saturday, January 3, 2015

Time of Day:

Weekend Lunch

Rating:

1.38 / 5

Friendliness of Staff:

1 (Rude. Where is the Nando's spirit?)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

1.5 (Very disappointing - cold, flavourless, burnt)

Decoration & Cleanliness:

2 (An old Nando's, needs some investment)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

I have always hated this branch and they never fail to disappoint.

Half an hour plus wait for a warm quarter chicken and mash when there's no one in the restaurant? Gimme a break and your customer service is so lacking unless it was invisible? No where to charge a phone and the toilets are disgusting too. Exposed straws which is unhygienic and a dark passage to the toilets which is dangerous. Needs a total re do, and the staff.

How Helpful?:

Author:

Blaynos

Number of Visits:

This was my first visit

How Busy?:

A few tables occupied

Date of Last Visit:

Friday, November 14, 2014

Time of Day:

Weekday Lunch

Rating:

4 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

This branch is located on the Edgware Road, a few seconds walk from Brondesbury station (London Overground) and about 4-5mins from Kilburn station (Jubilee Line); it's located on a corner.

How Helpful?:

Author:

Ryan

Number of Visits:

This was my first visit

How Busy?:

A few tables occupied

Date of Last Visit:

Monday, April 7, 2014

Time of Day:

Weekday Dinner

Rating:

3.38 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

2.5 (Average but needs more peri spice)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

So, onto my third burger and chips and I decided on a bit of a walk up to Kilburn. It's a bit of a dive, but with all these takeaways and pound shops, Nando's stands out as a high-class joint.

It's only a few minutes walk from Kilburn tube stop and just round the corner from Brondesbury Overground stop.

How Helpful?:

Author:

Dave Lawrence

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Thursday, December 19, 2013

Time of Day:

Weekday Dinner

Rating:

3.5 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

A well arranged nandos, felt very comfortable and sat and chatted comfortably in our little booth long after we had finished eating

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

2-5

How Busy?:

Half Full

Date of Last Visit:

Tuesday, August 6, 2013

Time of Day:

Weekday Dinner

Rating:

3.88 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

3.5 (Average but with lots of peri-spice)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Unhappy that this branch has become Halal. I do not agree with how Halal meat is slaughtered and I am unhappy that I have no choice in the matter. If I was in a Muslim country this would not be the case and my rights would not be taken into account at all. I do not have a problem with there being a Halal option but please do not take away my right to chose by ONLY serving only Halal meat. I do not like having religious beliefs forced upon me and as this is the UK this should not be the case.

How Helpful?:

Author:

Eduardo Suarez

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Friday, October 5, 2012

Time of Day:

Weekday Dinner

Rating:

2.5 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

1 (Very dirty, nothing on walls, I wanted to leave!)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

The initial venue was nothing special in the Nando's world, but I have a few negatives...
The staff were overall good, but one guy was turning up for a shift and tried to jump the queue to get his meal before me... only one person on the till, otherwise it would've been ok...
Chair leg was about fall off so when i pointed it out to the staff guy he was polite.

How Helpful?:

Author:

James RYN

Number of Visits:

2-5

How Busy?:

A few tables occupied

Date of Last Visit:

Wednesday, September 19, 2012

Time of Day:

Weekday Lunch

Rating:

3 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

2 (An old Nando's, needs some investment)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

My memories of Kilburn Nando's are that it is distinctly average, and I only made this visit to appease the needs of my fellow co-founder.

How Helpful?:

Author:

Marc RYN

Number of Visits:

This was my first visit

How Busy?:

A few tables occupied

Date of Last Visit:

Wednesday, September 19, 2012

Time of Day:

Weekday Lunch

Rating:

2.88 / 5

Friendliness of Staff:

2 (Quite rude, ignored me as they walked past)

Speed of Service:

2 (15 - 25 mins - Where's the food? Might have asked a staff member)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

I had never felt the need to visit Kilburn Nando's until this fine September afternoon alongside James. Initial impressions were very positive with traditional pottery lining the entrance and eye-catching paintings on the walls. We were seated at a booth (you can never turn a booth down, can you?) and proceeded to order almost straight away as there was no queue and it was coming up to 2.30!

How Helpful?:

Author:

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