Kilburn - Elliott Review

Elliott's picture
How Helpful?: 
Average: 4.4 (5 votes)
Number of Visits: 
How Busy?: 
Almost Full
Date of Last Visit: 
Thursday, November 19, 2015
Time of Day: 
Weekday Dinner
4 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

After the previous visit to Kilburn didn't go down too well, I agreed to come back and give it another go and also to see the manager and discuss my previous visit.

Arrived, and was seated immediately by the friendly Nandoca at the door, who also advised the manager that I had arrived. I chose my own table, which was towards the rear of the outlet, in the right hand corner. After a brief chat, I went to place my order. This was a very quick process, with the order being taken with ease. I passed via the cutlery and sauce area which was well stocked and clean, unlike the previous visit. Returning to the table, I waited under 10 minutes for the food to arrive.

I ordered a Churrasco Thigh Burger, Mango and Lime, with Peri-Chips and Spicy Rice. The burger was stuffed full, with a large helping of finoslaw, a very juicy piece of chicken which was coated in sauce, with cheese. The Portuguese roll was also rather tasty, had been baked just right. The peri-chips were piping hot, nice and fluffy with an abundance of peri-salt. The spicy rice was equally tasty, nice and warm.

This outlet is split in to three separate areas. As you enter you have the till and grill, with a large area for those waiting to either be seated or collect takeaway orders. There was a stream of takeaway orders during the visit, and it appears to be quite a popular choice amongst those visiting Kilburn. The second 'section' is the right hand side as you enter, and contains a high proportion of the seating area. There are booths on the left side of this section, tables in the middle, and right pressed against the wall. At the back is the third section, on a slightly raised platform and can seat a small number of diners. The access to the toilets is also at the rear, which were fairly clean and looked fresh. There is a nice array of South African art around the outlet, including some rather striking murals on the walls. The lighting is just right, as was the music level.

Throughout the evening, the tills were processing the orders very quickly, and with great efficiency. The Nandocas were always busy clearing, taking orders, cleaning, and re-stocking throughout the visit. The meals were coming thick and fast, and it appeared that each person enjoyed as there was very little/no waste on any of the plates that the Nandocas were clearing away. I'm always weary at pre-arranged visits that there *may* be a better standard of service given to me/the group as they know we're coming, but certainly looking around at how other diners were being served and generally observing what's going on around me, it's pleasing to see the same high standards were being delivered to everyone.

Overall, a much improved visit from last time. I can only hope that my first experience was somewhat of a blip, and the high standards I experienced this time continue!

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