Kilburn - Marc Joss Review

Marc RYN's picture
How Helpful?: 
Average: 2 (1 vote)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Wednesday, September 19, 2012
Time of Day: 
Weekday Lunch
Rating: 
2.88 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I had never felt the need to visit Kilburn Nando's until this fine September afternoon alongside James. Initial impressions were very positive with traditional pottery lining the entrance and eye-catching paintings on the walls. We were seated at a booth (you can never turn a booth down, can you?) and proceeded to order almost straight away as there was no queue and it was coming up to 2.30!

The main problem I had during this experience was the way the Nandoca who took my order explained the £6 minimum spend in order for me to redeem my half chicken. As I showed him my loyalty card he bluntly told me I had to spend £6 without a smile or any Nando's enthusiasm. I then ordered my large peri chips and halloumi and before I could say anything he repeated monotously "minimum spend £6". He could have made some suggestions, said it with a smile or just not made me feel like I was breaking some sort of rule. I decided to order some perinaise to take me up to the sacred £6 and had to ask twice for my tap water before I could run back to my booth. I had never experienced such a horrible ordering process before!

The food arrived in just over 15 minutes which would have been acceptable on a busy day but there were only 10-12 other people in the whole restaurant at the time. Come on, Nando's!

The highlight of the visit was no doubt the food which was cooked to perfection apart from the halloumi which was charred. The chicken was rather meaty for a Halal branch and the chips were covered in peri salt. Great stuff.

Given that parking is expensive during the day (20p per 10 minutes) and the staff and service were far from perfect, I am unlikely to come back in a hurry but will always remember the peri-tastic nature of the food at Kilburn Nando's!

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