Kilburn - Gerry Louis Review

Gerry Louis's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Monday, November 9, 2015
Time of Day: 
Weekday Dinner
Rating: 
2.75 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Got there about 7.. and wow it was brighter compared to the last time I was in there. A lot of fresh new lights, a zig zag pattern of colours all around the branch and some fuzzy hanging things up on the raised bit at the back but it's a distraction.

A seemingly capable guy was taking my order but then Parvez came to take over... why? It was going so well but then we had to start over my order again.. dunno I just find him annoying because he served me last time and didn't know the difference between a gift card and a bank card. Yes I would like to have my toffee gelado first is that okay???

Luckily first to order and first to have food, the mash was tasteless and the half chicken was visibly burnt. Sitting eating my food whilst Elliott's hadn't arrived yet and he was next to me when I ordered was also frustrating because we couldn't get anyone's attention multiple times to ask them about it.

At a later point during the meal a glass broke on the floor and a member of staff literally walked over it to go clean a table.. so the branch was made brighter but...hahaha even the toilets.. There was plastic glove over what may have been a smoke detector in one toilet cubicle. In the other was a patch of white from shoddy painting...

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