Birmingham - Grand Central

Average Rating: 
3.64 / 5

Staff: 
Average: 3 (3 votes)
Speed: 
Average: 2.8 (5 votes)
Decoration: 
Average: 4 (2 votes)
Food: 
Average: 3 (2 votes)
Grand Central Shopping Centre
West Midlands
B2 4XJ
0121 633 3575
Halal: 
No
Nearby: 
New Street Station is below Grand Central Shopping Centre.
Parking: 
As with most Centres though, the further out you can park, the cheaper it is - and those that are well-signposted are the most expensive. For example, parking at The Mailbox is £2.50/1hr, £5/2hrs, £6.50/3hrs and up from there. Edgbaston Street is £1.50/1hr, £4/2hrs, £6/3hrs and up. New Street is £2.50/hr. If you are familiar to Birmingham and don't mind a 5-10 minute walk into the centre, then park over by Moor Street Station, where places like Coventry Street, New Canal Street and Bordesley Street offer 70p/hr up to maximum of £2.20 all day parking.
Photos submitted by: Pompey Ranger
Photos submitted by: Blaynos
Photos submitted by: James RYN
Full Reviews:
Anonymous's picture
How Helpful?: 
Average: 2 (2 votes)
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
Date of Last Visit: 
Friday, March 2, 2018
Time of Day: 
Weekday Lunch
Rating: 
3.38 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

It was my third time in Nandos Grand Central and I really wanted to receive good service without any issues. The only reason why I was going to that branch is because its closer to Bullring Shoping centre than branch in Mailbox which is amazing. Anyway, I arrived with my partner into restaurant and had to wait again 10 min for a table even when we saw few empty tables. I don't understand why every single time we have to wait even if there are empty tables???!!

Marc RYN's picture
How Helpful?: 
Average: 4 (1 vote)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Tuesday, January 9, 2018
Time of Day: 
Mid-afternoon or late evening
Rating: 
4 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

A lovely afternoon speaking to modern languages students at the University of Birmingham was rounded off with a decent Nando's in the incredible Grand Central, which has blessed New Street station with a makeover and a whole host of brand new shops and restaurants.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
50+
How Busy?: 
Half Full
Date of Last Visit: 
Monday, December 11, 2017
Time of Day: 
Weekend Lunch
Rating: 
2.25 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Unfortunately this is the first bad experience I have had at a Nando's restaurant. They forgot to bring some of our order out and I couldn't get any of the staff's attention due to the fact they were all stood on their phones. The portion sizes were awful nothing compared to every other restaurant I'd been to.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Sunday, November 5, 2017
Time of Day: 
Mid-afternoon or late evening
Rating: 
4.75 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Perfect in every aspect very friendly staff professional and polite.Customer service was excellent thanks Adain the griller Nico did our food to perfection we had a quater chicken fries and corn on the cob each.Grand central nando's is the best I've been to in Birmingham and I have been to all of them.Very pleasant atmosphere all the staff seemed very happy.

Anonymous's picture
How Helpful?: 
Average: 2 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
Up to 10 minute wait
Date of Last Visit: 
Monday, October 30, 2017
Rating: 
3 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I prefer this nandos to the other nando's. Because I like the way certain people grilling the chicken cook it. But ever since they've changed the staff. The service is going down hill and the manager needs to learn how to crack a smile. Very rude and speaking to her staff rudely. I don't work there so whether they are not doing the job properly or not, as a manager you take that role on and you still are respectful.

Pompey Ranger's picture
How Helpful?: 
No votes yet
Author: 
Number of Visits: 
This was my first visit
Date of Last Visit: 
Tuesday, October 4, 2016
Rating: 
4.13 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

After the major disappointment of heading to Paradise forum which no longer exists lead there as it is still active on this site unlike my Cypriot stores. I headed into town and a lady in the Halifax told me that the best Nandos near by was the Grand central one. Whilst I don't normally like stores in shopping centres this one was surprisingly good.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, September 14, 2016
Time of Day: 
Weekday Lunch
Rating: 
4 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The meal was nice, to the point that I forgot my phone on the table, thanks to Lungi who ran after me and gave me back my phone.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Tuesday, June 28, 2016
Time of Day: 
Weekday Lunch
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Big up JEN!!!! Made our time eatting actually fun.

Natalie Laylor's picture
How Helpful?: 
No votes yet
Number of Visits: 
This was my first visit
Date of Last Visit: 
Monday, March 28, 2016
Time of Day: 
Weekday Dinner
Rating: 
4.5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

We had the wings platter which was amazing.
Everything about my experience at this bands was great the presentation of the food and service I received from Abi (one of the staff) was great I want to thank her for making my first time at this particular nandos an enjoyable one.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
Almost Full
Date of Last Visit: 
Thursday, January 21, 2016
Time of Day: 
Weekday Dinner
Rating: 
4.13 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This a new store following the recent construction of the new, New Street Station Complex.

My first visit was a little bit of a disappointment, though the customer service following my feedback was brilliant. Therefore, I returned last week and thoroughly enjoyed the meal!!

Food was cooked to perfection and the branch was extremely clean and hygienic. Staff were smiling and made an effort to check all was ok with our table.

Very impressed, I clucking loved it!

Gerry Louis's picture
How Helpful?: 
Average: 5 (2 votes)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Monday, November 9, 2015
Time of Day: 
Weekday Lunch
Rating: 
4.75 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

A gorgeous hostess to greet you and a bright, fresh, clean new Nando's. What more could you ask for at 11.30 on a Monday morning?

7 minutes waiting time for amazing food, the sweet mash was still steaming as the waiter brought it over. I had a 1/4 chicken mango and lime with a portion of halloumi alongside the mash and it was a very good breakfast meal. The mash was flavoured really well and the chicken portion was a decent size.

Ryan's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Friday, November 6, 2015
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
2.13 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Being away I wasn't able to visit this one on opening day - but finally got round to it on the second Friday night it was open. It's in the up-market new Grand Central shopping centre, which is above New Street Station (where The Pallasades used to be). It means it's easy to get to by train (obviously) and there are also plenty of car parks around the City Centre.

Blaynos's picture
How Helpful?: 
Average: 5 (3 votes)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, November 4, 2015
Time of Day: 
Weekday Lunch
Rating: 
4.75 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Quite frankly, this was an absolutely astonishing Nando's visit. Several reasons to this, most notably that it was a) unexpected and b) the new Grand Central complex in which it's located is incredible!

James RYN's picture
How Helpful?: 
Average: 5 (2 votes)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Tuesday, October 27, 2015
Time of Day: 
Weekday Dinner
Rating: 
4.38 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I don't normally review dry run meals, but this was great so I thought I would anyway!