Birmingham - Grand Central - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Friday, February 16, 2024
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
3.38 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Had to wait for half an hour when there was visibly half the tables empty. When the workers were questioned they either avoided eye contact and walked away or said I can’t seat you and walked away without explanation.
Once we were sat down by josh he was incredibly polite and went above and beyond to get us our food quickly and anything else we needed but the rest of the staff were useless and frankly rude.

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