Sutton

Average Rating:

3.59 / 5

Staff:

Speed:

Decoration:

Food:

9-11 High Street

SM1 1DF

020 87700180

Halal:

Nearby:

A few yards from Sutton train station (it is just a few shop-fronts away). West Sutton station is also only half a mile away. An Empire Cinema is 1/4 mile walk away.

Parking:

You may find it difficult to park. Following the signs to the main sign-posted car parks during the evening, will take you to Brighton Road and Times Square, which close around 6pm. You may have to end up parking down a side road which are mixtures of permit holder spaces and pay/display parking. The pay/display bays only charge between 8am and 6:30pm.

Gallery

Photos submitted by: Pompey Ranger

Full Reviews:

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

5-10

How Busy?:

25+ minute wait - come on Nando's!

Date of Last Visit:

Friday, November 29, 2024

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

2 / 5

Friendliness of Staff:

2 (Quite rude, ignored me as they walked past)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

2 (An old Nando's, needs some investment)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Had to wait 40 minutes after ordering at the till. I had to remind the staff that I waited so long for it. I am a regular so very disappointed with this. Last week I had cold chicken to.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

5-10

How Busy?:

Almost Full

Date of Last Visit:

Thursday, March 9, 2023

Time of Day:

Weekday Dinner

Rating:

2.5 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

2 (15 - 25 mins - Where's the food? Might have asked a staff member)

Quality of Food:

2 (Quite disappointing - seems rushed, may have some parts burnt)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

I was here 8 weeks earlier I ordered 1/4 chicken and got I thigh.
This time I ordered butterfly chicken - which meant to be 2 chicken breast joined by skin but the size of that was the size of a single small chicken breast.
No one came to ask if everything was ok.
Prices are going up by about 20-30p on each meal and the sizes are getting smaller.
I came here for the chicken and yet again leaving disappointed.
Sadly this might be my last visit.

How Helpful?:

Author:

Pompey Ranger

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Monday, August 14, 2017

Time of Day:

Weekday Lunch

Rating:

3.5 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Sutton is a pleasant Surrey town based along one long high street with the Nandos just out of the pedestrian zone and just over the road from the train station.

Staff were freindly enough and food was tasty with good portion size.

The front of stores giant windows slide open to bring the outside in.

Toilets were a subterranean mission to get to but were clean and tidy once found.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

25+ minute wait - come on Nando's!

Date of Last Visit:

Tuesday, October 25, 2016

Time of Day:

Weekday Dinner

Rating:

3.75 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Although this was my first visit and I had to wait over 1/2 hour as restaurant was very busy. Staff were very friendly and the food was . Will come again, hopefully I will not have to wait such a long time.

How Helpful?:

Author:

qprvicky

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Wednesday, February 3, 2016

Time of Day:

Weekday Lunch

Rating:

3.88 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

2.5 (Average but needs more peri spice)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

A month after starting my new job I finally got around to trying my new weekday local! The Nando's in Sutton is a 5-10 minute walk from my new office and as I have an hour for lunch now I decided to give it a go. I got there just after 1pm and it was busier than I was expecting. I was shown to a nice table, in view of the drinks machines (which when you are on your own is a real bonus). I put my jumper down and went up to order straight away.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

10-50

How Busy?:

Half Full

Date of Last Visit:

Friday, November 13, 2015

Time of Day:

Weekday Lunch

Rating:

4.38 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Today was an extra-special day for me in Nando's; myself and a colleague had been away with work for several weeks in Africa. So there we were, on our grand return, myself and 7 colleagues converged upon the dining establishment to indulge our carnivorous desires on premium quality chicken. We were greeted inside the door with a smile for a familiar face from the lovely Greta - being professional consumers our table was ready and waiting so all we had to do was queue for our orders.

How Helpful?:

Author:

Emily East

Number of Visits:

10-50

How Busy?:

Up to 10 minute wait

Date of Last Visit:

Saturday, September 19, 2015

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

3.25 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Had the thigh burger - lovely and very filling! Have eaten in this nandos many times before and was the same as usual - nothing spectacular but nothing to complain about and the chicken was as yummy as ever. It was busy (but expected on a Saurday night) but still got seated and served reasonably quickly and staff were helpful.

How Helpful?:

Author:

Marc RYN

Number of Visits:

This was my first visit

How Busy?:

A few tables occupied

Date of Last Visit:

Friday, August 28, 2015

Time of Day:

Weekday Lunch

Rating:

4.25 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

2 (An old Nando's, needs some investment)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

An afternoon flight back to Gatwick from Genoa on a Friday afternoon was a great excuse to check out a new Nando's on the drive back, especially with the M25 choca-block. We chose to go to Sutton which was a relatively simple half an hour away.

We parked at B and Q which was a five-minute walk away and offered free parking for customers for up to 2 and a half hours. We did buy some cacti, in case you were wondering!

How Helpful?:

Author:

Gerry Louis

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Thursday, December 4, 2014

Time of Day:

Weekday Dinner

Rating:

3.5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

My 95th Nando's was not too bad despite the hour and half journey to get there.

Enticed my gym teacher into going as I talk about Nando's so often and about my quest to get to 100 before nee year and she'd agreed to take me to Sutton as she used to live there. Once we ignored the sat nav the journey was a pretty easy and quiet one even tho it was still a bit long.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Friday, June 13, 2014

Time of Day:

Weekday Lunch

Rating:

5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

How YUM is Nandos Sutton? Well it's enough to awaken anyone's tastebud's. I had a party of 6 with me of all ages and we all had no problem finding something we each loved. From firehouse hot to mild for a child, Nandos has it all!

How Helpful?:

Author:

w0rmR

Number of Visits:

50+

How Busy?:

Half Full

Date of Last Visit:

Saturday, April 20, 2013

Time of Day:

Weekday Dinner

Rating:

4.5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

As usual, Sutton Nandos impresses. I go frequently (because who doesn't love Nandos?) and was recognised by staff and greeted warmly.

How Helpful?:

Author:

Becca Taylor

Number of Visits:

10-50

How Busy?:

10 - 25 minute wait

Date of Last Visit:

Saturday, March 9, 2013

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

3.13 / 5

Friendliness of Staff:

2 (Quite rude, ignored me as they walked past)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

3.5 (Average but with lots of peri-spice)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Staff seemed to be dealing with difficult customers when we went to order and we were left queuing for a long time. Other people shoved in front of us and so we were delayed ordering. When we got there, no one apologised for our wait. Meal was fine but when a waitress cleared the table, she barely smiled and cleared half before leaving and then not bothering to clear the rest of our plates. Overall it was a disappointing visit.

How Helpful?:

Author:

Ryan

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Thursday, January 24, 2013

Time of Day:

Weekday Dinner

Rating:

3.63 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

This Nando's is right in the town centre of Sutton and is just a few yards from Sutton train station (it is just a few shop-fronts away). West Sutton station is also only half a mile away. Being in the town centre, there's plenty of other eateries etc and also an Empire Cinema only 1/4 mile away.

How Helpful?:

Author:

LawVS

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Thursday, January 17, 2013

Time of Day:

Weekday Lunch

Rating:

3.63 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

3.5 (Average but with lots of peri-spice)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

The girlfriend and I went out to lunch at the Sutton branch of Nando's on a cold Thursday lunchtime in need of a spicy kick to proceedings. The restaurant itself is situated just five minutes' walk from the borough's high street and within close walks from car parks nearby so it's easily accessible. Not only that, but there are plenty of things to see and do with cinemas and bars adding to the potential for a good night out followed by or starting with a trip to our favourite restaurant.

How Helpful?:

Author:

Damien

Number of Visits:

This was my first visit

How Busy?:

A few tables occupied

Date of Last Visit:

Tuesday, August 2, 2011

Time of Day:

Weekday Lunch

Rating:

2.75 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Sutton Nando's was the 35th to open in the United Kingdom.
We went there mid-afternoon on a Tuesday, and from a promising start (bright, airy atmosphere, cock on a stick, and sangria actually in stock), it started to go downhill.

How Helpful?:

Author:

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