Sutton - Damien Review

Damien's picture
How Helpful?: 
Average: 5 (1 vote)
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Tuesday, August 2, 2011
Time of Day: 
Weekday Lunch
2.75 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Sutton Nando's was the 35th to open in the United Kingdom.
We went there mid-afternoon on a Tuesday, and from a promising start (bright, airy atmosphere, cock on a stick, and sangria actually in stock), it started to go downhill.

The main issue was that the food came out very slowly, one person at a time, with long gaps between. Despite his food waiting under the heating hood, and the staff not busy (nobody serving, cooking, nor clearing tables, just all chatting), my friend Lap watched it for a good five minutes before going up and asking, only to be told it would be with him soon. A few minutes, and no activity later, he went up to film his food sitting there going cold, and only then did somebody bring it to the table. Lap's was not the only plate waiting here.
Other than the slow service, the food was pretty good, and rather spicy.
I had a veggie pitta, which is probably the hottest thing I've had in a UK Nando's.
It's just a shame that the staff didn't care a little more, as there was no reason for the service to take so long.

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