Sunderland

Average Rating:

3.66 / 5

Staff:

Speed:

Decoration:

Food:

118 High Street West

SR1 1TX

0191 565 5542

Nearby:

Parking:

Gallery

Photos submitted by: Elliott

Photos submitted by: Pompey Ranger

Full Reviews:

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

10-50

How Busy?:

Empty

Date of Last Visit:

Sunday, August 18, 2019

Time of Day:

Weekday Lunch

Rating:

2.38 / 5

Friendliness of Staff:

1 (Rude. Where is the Nando's spirit?)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

1.5 (Very disappointing - cold, flavourless, burnt)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Ordered a Full Chicken Meal for £21, had 2 bites and asked to speak to manager to let them know that the Chicken was dry. Manager offered to change the chicken to a dessert (God knows how she got the idea to replace a dry chicken with Dessert). At least expect better customer service when they cant do anything about food. Came back hungry and £21 in bin.

How Helpful?:

Author:

Damien

Number of Visits:

This was my first visit

How Busy?:

A few tables occupied

Date of Last Visit:

Saturday, December 5, 2015

Time of Day:

Weekend Lunch

Rating:

3.5 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Nando’s 93 was all the way back up North in Sunderland. Being a Saturday afternoon in December, I expected the city centre to be heaving, but when we arrived by car at about 4PM, we stepped in to what can only be described as a windy ghost town. The Nando’s is less than a minute’s walk from the multistorey car park, a giant illuminated Comic Sans sign pointing the way past the cinema and Frankie & Benny’s.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

2-5

How Busy?:

A few tables occupied

Date of Last Visit:

Wednesday, November 4, 2015

Time of Day:

Weekday Dinner

Rating:

4.5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Me and my friends were served by Jarit. for being a trainee member of staff he was great and a credit to your team. Food was amazing as always.

How Helpful?:

Author:

Elliott

Number of Visits:

This was my first visit

How Busy?:

Up to 10 minute wait

Date of Last Visit:

Saturday, November 22, 2014

Time of Day:

Weekend Lunch

Rating:

2.5 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

The final North East Nando's to visit, and Sunderland took the title.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Saturday, November 15, 2014

Time of Day:

Weekend Lunch

Rating:

3.5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Staff took paticular attention to my young daughters happy birthday badge! At least 3 members of staff wished her happy birthday.... fantastic! :)

How Helpful?:

Author:

Marc RYN

Number of Visits:

This was my first visit

How Busy?:

Up to 10 minute wait

Date of Last Visit:

Saturday, October 25, 2014

Time of Day:

Weekend Lunch

Rating:

3.38 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

3.5 (Average but with lots of peri-spice)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

A mammoth journey from London to Sunderland came to a close once we found this standard city-centre Nando's in a busy area with a cinema, lots of bars and other restaurants nearby. Some key local knowledge helped us get free parking in the multi-story car park just up the road after validating our parking ticket in Nando's. Otherwise it was 90p an hour if my memory serves me right.

How Helpful?:

Author:

Dan Fox

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Saturday, October 25, 2014

Time of Day:

Weekend Lunch

Rating:

3.75 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Great decorations, a number of booths, nice lay out
Friendly staff, good food, fairly convenient parking available, they stamp your parking ticket so its free

How Helpful?:

Author:

Harry David Tabik

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Saturday, October 25, 2014

Time of Day:

Weekend Lunch

Rating:

3.75 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Having driven almost 5 hours the arrival at Sunderland Nando's was a welcomed relief. There was a bit of a queue to get in but that was all because the grand master was working on getting us a table for 10. Unfortunately this was not possible due to a real communication breakdown and the booth that should've been our was given away. Anyway we split up into groups and began the feast.

How Helpful?:

Author:

Adam Brannigan

Number of Visits:

10-50

How Busy?:

A few tables occupied

Date of Last Visit:

Friday, May 31, 2013

Time of Day:

Weekday Lunch

Rating:

4.5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

friendly staff, nice food

How Helpful?:

Author:

Pompey Ranger

Number of Visits:

This was my first visit

How Busy?:

Up to 10 minute wait

Date of Last Visit:

Wednesday, January 2, 2013

Time of Day:

Weekday Lunch

Rating:

3 / 5

Friendliness of Staff:

2 (Quite rude, ignored me as they walked past)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

2 (An old Nando's, needs some investment)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

This store located on the edge of the town centre takes up 2 store fronts but has a number of businesses that have gone under surrounding it. It is quite a small store and is only on one level though there is a large enough space for a mezzanine storey but this has been used for a large wooden arch reminiscent of a railway arch. The toilets are at the back and to the right, the service area is to the left and there is a number of booths along the right.

How Helpful?:

Author:

LawVS

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Friday, March 23, 2012

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

3.75 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

This had some of the best decor I had ever seen in a Nando's. The tall ceilings and the chandeliers really evoked a feeling of the Med which truly made the evening a delight.

The drinks/frozen yogurt area could've done with being moved to a place where you won't have to keep moving due to people going to and from the cashier. Definitely worth a look!

How Helpful?:

Author:

Ryan

Number of Visits:

This was my first visit

How Busy?:

10 - 25 minute wait

Date of Last Visit:

Wednesday, October 26, 2011

Time of Day:

Weekday Dinner

Rating:

3.5 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

2 (Quite disappointing - seems rushed, may have some parts burnt)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Arrived at this branch around 7:45pm on a Wednesday night - and it was packed! It's located on Sunniside Leisure complex and also houses a Tenpin and an Empire with other restaurants too, so seems like the place to go in Sunderland!

After 6pm (or maybe it was 5:30pm), parking at Sunniside multi-storey was only 50p per hour, so really great value.

How Helpful?:

Author:

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