Sunderland - Elliott Waters Review

Elliott's picture
How Helpful?: 
Average: 5 (3 votes)
Number of Visits: 
This was my first visit
How Busy?: 
Up to 10 minute wait
Date of Last Visit: 
Saturday, November 22, 2014
Time of Day: 
Weekend Lunch
2.5 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The final North East Nando's to visit, and Sunderland took the title.

Enter the outlet, and you join what is also the till queue, making it somewhat difficult for Nandocas to distinguish between new guests, and those which are just placing an order. After a short wait, I was shown to a table right at the back of the resturaunt. The Nandoca did offer me a different table, but said that "no one likes sitting there", and was taken elsewhere. After short deliberation (and noticing Barci had not been placed on the table stand to denote the table is occupied!) I went off to order my meal, hoping no one would steal my table. I joined the queue to order, and it seemed to take quite a while to order. What really irritates me is when the Nandoca answers the phone to take a takeaway order, rather than yours, as your're stood there. Very annoying. The order was navigated, eventually, and I returned to my table via the cutlery and drinks area.

The outlet is set out in a rather Roman style. With four booths on the right hand side of the outlet, each being covered by Roman bath style arches. Further tables are placed between these arches and the doorway. The till and grill are on the left hand wall, in the centre, with tables either side. Toilets are located at the rear down a passageway. The cutlery, sauce, and drinks stand is located opposite the till and grill.

The meal arrived after 25 minutes, and was actually not bad. The tomato in the burger was huge, although a bit mushy around the sides. Lettuce a bit lifeless, but the chicken was nice and hot, with plenty of Peri-Peri. The bun was a little stale, unfortunately, with no mayo! Spicy rice was plastic and not good, but the chips were really nice.

Sadly when our table was being cleared, the Nandoca tried to be clever and carry no less than seven sauce bottles, which slipped and smashed on the floor. Oops.

Overall, an okay visit. Not one I will be running back too in a hurry, but worthy of a second visit.

The outlet is located in the East of the city, slightly away from the main "centre" itself. There are a few resturaunts around it, but nothing of a great deal of interest. The outlet can be accessed by car, parking available at one of the many car parks in Sunderland, or by bus and rail to Sunderland Interchange/Rail station and a walk from there.

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