Sunderland - Anonymous Review

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How Helpful?: 
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Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Friday, February 7, 2020
Time of Day: 
Weekday Lunch
2.38 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Strange setup, ignored by staff until we had sat down even though as we walked in 3 were at the bar. We had sat down, as well as found our own menus, for near 5 minutes before we were greeted. After having the menu explained, being our first time we proceeded to order.
There was an issue with the drinks machine which was not fixed until 2 other people after myself mentioned it (the syrup had run out).
In the process of waiting an oddly long time for our food (salad and burger) a customer came and sat two tables from us and loudly had a conversation with a member of staff during our entire 40 minute stay.
Having our food, you may see by the photos we were beyond disappointed with how burnt the chicken thighs were, not to mention small. As well as the small burger my husband had ordered. We were asked how our food was, after such a long wait and a movie we were running out of time to see we did not bother to comment.
Also half way through our meal the customer I mentioned earlier, started very loudly talking over the phone. She was only told to be quiet by the staff member who knew her after the phonecall finished when my husband looked over at the staff at the till.
Suffice it to say this is not an acceptable visit and will certainly be our last. They say good things are worth the wait, we could easily have continued waiting to try Nandos at Sunderland.

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