Grand West


Average Rating: 
2.25 / 5
ZA South Africa
Grand West Casino
Vanguard Drive
021 534 2208


Parking: 
Nearby: 
Full Reviews:
Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Friday, January 16, 2026
Time of Day: 
Mid-afternoon or late evening
Rating: 
1.63 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
1 (Very dirty, nothing on walls, I wanted to leave!)
Additional Comments - This will make you stand out in the competition! Unique aspects? Student discounts? Parking tips?: 

Your service was terrible, you guys need to train your staff on customer service and how to treat customers. The racial profiling is even worse, I cannot even believe we were treated by people.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Saturday, September 6, 2025
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
2.38 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
3.5 (Average but with lots of peri-spice)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Additional Comments - This will make you stand out in the competition! Unique aspects? Student discounts? Parking tips?: 

disappointed in service,not friendly customers,the customers are giving you dirty looks and makes you feel uncomfortable.it doesn't look and feel like they have control over the people in their restaurant and they simply have the i don't care attitude towards everyone that enters their restaurant.dont get me wrong i love nandos but this was not it.i hope that their attitude towards their customers change and that they succeed in their business further.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Empty
Date of Last Visit: 
Thursday, July 24, 2025
Time of Day: 
Weekday Lunch
Rating: 
2.13 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Additional Comments - This will make you stand out in the competition! Unique aspects? Student discounts? Parking tips?: 

Last week I visited two different nandos branches and had a terrible experience at both. Tuesday I visited Athlone branch, my favorite branch, I eat from here atleast once a week but this day was my worst experience. My rice was extremely hard, I sent it back twice it was eventually replaced with peri tatos when I already finished my meal, it was also hard, only the smaller wedges was cooked properly.