Grand West - Anonymous Review

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Time of Day: 
Mid-afternoon or late evening
Date of Last Visit: 
Friday, January 16, 2026
Rating: 
1.63 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
1 (Very dirty, nothing on walls, I wanted to leave!)
Additional Comments - This will make you stand out in the competition! Unique aspects? Student discounts? Parking tips?: 

Your service was terrible, you guys need to train your staff on customer service and how to treat customers. The racial profiling is even worse, I cannot even believe we were treated by people.

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