Newcastle - The Gate

Average Rating:

3.43 / 5

Staff:

Speed:

Decoration:

Food:

The Gate

Newgate Street

NE1 5XE

0191 2610131

Halal:

Yes

Nearby:

Parking:

Gallery

Photos submitted by: Pompey Ranger

Photos submitted by: Ryan

Full Reviews:

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

2-5

How Busy?:

25+ minute wait - come on Nando's!

Date of Last Visit:

Friday, November 25, 2022

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

2.13 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

1.5 (Very disappointing - cold, flavourless, burnt)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Waited over 45 minutes for food and when it came, it was cold. Told a member of staff that is was cold and they said "yeah that happens when we are busy"

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

5-10

How Busy?:

A few tables occupied

Date of Last Visit:

Tuesday, October 29, 2019

Time of Day:

Weekday Lunch

Rating:

5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Me and my friends has a great experience at the gate Nandos, we were greated by Paris who cleared a table straight away for us and was very polite when sitting us down, then our order was taken by a Paulina who was lovely and explained the menu to my friend who had never been to Nandos before. Our experience at Nandos was made 10 times better by these two lovely girls

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

A few tables occupied

Date of Last Visit:

Thursday, October 10, 2019

Time of Day:

Weekday Lunch

Rating:

5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

We thoroughly enjoyed our time at Nando’s, the staff were all very kind and greeted us well. We were served by a girl called Paulina who was fantastic, she helped us decide what to get off the menu and was very kind when checking up on us and our food.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

50+

How Busy?:

A few tables occupied

Date of Last Visit:

Thursday, July 11, 2019

Time of Day:

Mid-afternoon or late evening

Rating:

2.5 / 5

Friendliness of Staff:

1 (Rude. Where is the Nando's spirit?)

Speed of Service:

2 (15 - 25 mins - Where's the food? Might have asked a staff member)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

A staff member called peter was extremely rude and horrible, we had come with another Nando’s staff member and he didn't not give us the discount but only the staff member. We then had received our food around 20 minutes later and i had asked for extra garlic aeoli and he was like no sorry we cannot give this out even though every other time they always gave me it , we even offered to pay and he was just being rude. I also asked for cloudy lemonade and he only filled my glass half way !!!

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Monday, May 21, 2018

Time of Day:

Mid-afternoon or late evening

Rating:

3.13 / 5

Friendliness of Staff:

1 (Rude. Where is the Nando's spirit?)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

I found the manager of this establishment to be very rude and patronising. I did raise that with him and explained why I felt this way, however he dimissed the comment and laughed. I was a party of 6 girls who also found him to be unprofessional and arrogant. I would not go back to this particular restaurant.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

2-5

How Busy?:

10 - 25 minute wait

Date of Last Visit:

Saturday, February 3, 2018

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

2.75 / 5

Friendliness of Staff:

1 (Rude. Where is the Nando's spirit?)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

I ordered simply the four boneless chicken thighs while my friend bought the butterfly chicken with two sides. My friends meal came to the table where u was rudely left waiting while noones brought my food to the table. Then eventually someone asked if we were waiting on food, and then went to check on the food. He didn’t come back and tell me what was happening and I was left waiting while my friends food was getting cold in front of me.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

2-5

How Busy?:

Half Full

Date of Last Visit:

Tuesday, May 16, 2017

Time of Day:

Weekday Dinner

Rating:

4.25 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Terry is a great and friendly worker, gets a long well with the customers every time I have visited. He should be rewarded for his great customer service and positive attitude he contrabrutes.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

5-10

How Busy?:

Almost Full

Date of Last Visit:

Friday, December 2, 2016

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

3.88 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Turned up at about 5pm, it was pretty busy but I guess it's what you'd expect for a Friday night! Service was very quick, we got seated straight away by a polite young girl. Ordered with no fuss. Appetisers had come by the time we got our drinks, cutlery and sauce, we were very surprised at how fast actually but hey I'm not complaining! I had the quinoa salad (my fave) and my boyfriend had 1/2 a chicken with double chips which he wolfed down extremely fast haha (must have been good).

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

2-5

How Busy?:

Almost Full

Date of Last Visit:

Tuesday, October 25, 2016

Time of Day:

Weekend Lunch

Rating:

5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

It was great and had amazing custom service ,zelly was a fantastic fan man who was happy to help and he shoul be thanked.Also chelsea was an amazing and cooked some nice chicken which was delicious. Also i think it was terry how always helps me and my friends laugh.Overall ill be going nandos much more. Shout out to my man zelly extreamly kind.by abha alasi
entey code N079

How Helpful?:

Author:

James RYN

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Wednesday, August 5, 2015

Time of Day:

Weekday Dinner

Rating:

3 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

2 (15 - 25 mins - Where's the food? Might have asked a staff member)

Quality of Food:

2 (Quite disappointing - seems rushed, may have some parts burnt)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

My first visit to Newcastle city centre, and therefore a Nando's was in order!

How Helpful?:

Author:

Elliott

Number of Visits:

5-10

How Busy?:

Half Full

Date of Last Visit:

Sunday, November 9, 2014

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

3.13 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

3.5 (Average but with lots of peri-spice)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

A short hop in to Newcastle City Centre, it was time for dinner, and the second Nando's of the day.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

5-10

How Busy?:

Almost Full

Date of Last Visit:

Thursday, May 29, 2014

Time of Day:

Weekday Dinner

Rating:

3.88 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

I was having a birthday meal with my friends and I thoroughly enjoyed the meal - Jay the waiter was great!

How Helpful?:

Author:

Pompey Ranger

Number of Visits:

This was my first visit

How Busy?:

A few tables occupied

Date of Last Visit:

Tuesday, January 1, 2013

Time of Day:

Weekday Dinner

Rating:

2 / 5

Friendliness of Staff:

2 (Quite rude, ignored me as they walked past)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

2 (Quite disappointing - seems rushed, may have some parts burnt)

Decoration & Cleanliness:

1 (Very dirty, nothing on walls, I wanted to leave!)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

This store is located in the Gate entertainment area of Newcastle and is full of drunken revellers heading to one of the pub/clubs or coming out of the cinema. It is just round the corner from Newcastle's china town and from Eldon square shopping centre and a short walk to st James football ground.

How Helpful?:

Author:

paulgibbins

Number of Visits:

10-50

How Busy?:

Almost Full

Date of Last Visit:

Saturday, September 8, 2012

Time of Day:

Weekend Lunch

Rating:

3.25 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Situated in the middle of Newcastle's state-of-the-art entertainment venue The Gate, it is only a short walk away from the Central train station and Monument or Haymarket Metro stations. Empire Cinema is on the floor above, along with all sorts of other bars etc nearby.

How Helpful?:

Author:

DL UTV

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Sunday, September 2, 2012

Time of Day:

Weekend Lunch

Rating:

4.38 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

The Nandoca kindly let me use the stamps from my old card and transferred them onto my new one which was very nice of her. Toilets upstairs was a bit of hassle and there was only 1 male toilet! A great Nando's was followed by a solid point for the Villa at The Sport Direct Arena.

How Helpful?:

Author:

nandosundercover

Number of Visits:

This was my first visit

Date of Last Visit:

Saturday, August 18, 2012

Rating:

2.88 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

3.5 (Average but with lots of peri-spice)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Was up here with 5-6 others and popped in for a bite to eat before hitting the town. I mentioned RYN explicitly to the manager and told her I would be reviewing the meal and she assured me my party and I wouldn't be disappointed.

How Helpful?:

Author:

Vegescot

Number of Visits:

This was my first visit

How Busy?:

Up to 10 minute wait

Date of Last Visit:

Saturday, August 18, 2012

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

2.25 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

2 (Quite disappointing - seems rushed, may have some parts burnt)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Came here to munch some nandos before heading out. To my absolute amazement there was no veggie burgers in stock, normally all I eat at nandos. After asked the manager gave some pitta to try and make up for it, but the damage was done. I don't know how you can't have the main veggie option available, there are no excuses!

There's only two nandos in Newcastle so i guess they can afford to be lax about these kind of things...

How Helpful?:

Author:

Ryan

Number of Visits:

This was my first visit

How Busy?:

Up to 10 minute wait

Date of Last Visit:

Friday, October 28, 2011

Time of Day:

Weekday Lunch

Rating:

3.63 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Stopped into The Gate for lunch at about 1:30pm on a Friday. The Gate is one of a few shopping centres around Newcastle City Centre - so plenty of stuff to see and do if you're in the area. There are plenty of car parks dotted around the centre too (The Gate also has its own car park at about £6 all day) - but on this occasion I caught the Metro in. Monument station leaves you a couple minutes walk away which is great.

How Helpful?:

Author:

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Newcastle - The Gate