Friendliness of Staff:
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service:
4 (5 - 10 mins - Some conversation had begun)
Quality of Food:
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness:
4 (Very clean, newly furnished, impressive artwork and lighting)
My mum, who is in a wheelchair, had her birthday; she was 81. She was made to feel very welcome, and it was her first Nando's! Joyel was really good with her, talking to her and making sure we were near an accessible toilet. He got her a piece of cake for her birthday; so kind.