Birmingham - Star City

Average Rating: 
3.13 / 5

Staff: 
Average: 4 (4 votes)
Speed: 
Average: 3.8 (5 votes)
Decoration: 
Average: 3.3 (3 votes)
Food: 
Average: 4.2 (5 votes)
Star City
B7 5SB
0121 327 8551
Halal: 
Yes
Nearby: 
Parking: 
Gallery
Photos submitted by: Pompey Ranger
Full Reviews:
Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Sunday, January 5, 2020
Time of Day: 
Weekend Lunch
Rating: 
1.88 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I placed an order with Nando’s star city in Birmingham over the phone,
I drove to collect the order and when I arrived home 3 items were missing.
Having paid £42 for what should have been a quick meal, I was very annoyed that half the order was missing.
As it’s a bit of a drive I didn’t go back to collect the remaining order, nor should I have to.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Thursday, June 27, 2019
Time of Day: 
Weekday Dinner
Rating: 
2.25 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The staff did not come up to us ONCE to ask if we were alright and if we were enjoying the food. I found this quite rude and disappointing as at other Nando's restaurants the service was AMAZING. The orders got mixed up and we had to wait a while for our food, even though there was an average amount of people. Overall I don't think I'd go back to this location as I think the service could be improved.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
Up to 10 minute wait
Date of Last Visit: 
Saturday, June 22, 2019
Time of Day: 
Weekday Lunch
Rating: 
3.38 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I’m writing this as I’m very unhappy with my experience today. I understand it’s a busy Saturday however I have only ordered 2 items for take out, it’s been 40 minutes and I have already asked 3 times and was told each time they’re ‘just doing it now’. I’m very disappointed and won’t be visiting again.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
Almost Full
Date of Last Visit: 
Monday, July 31, 2017
Time of Day: 
Mid-afternoon or late evening
Rating: 
4 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Parking was fab, chicken is the best.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
50+
How Busy?: 
Up to 10 minute wait
Date of Last Visit: 
Tuesday, March 24, 2015
Time of Day: 
Weekday Dinner
Rating: 
2.75 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The food was served very cold. No more going there. Lost all my interest.

Maliha Ahmed's picture
How Helpful?: 
Average: 4 (1 vote)
Author: 
Maliha Ahmed
Number of Visits: 
50+
How Busy?: 
A few tables occupied
Date of Last Visit: 
Friday, November 14, 2014
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
4.5 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I had ordered a chicken burger and half a chicken with large peri chips and coleslaw. The chicken was cooked to perfection and the chips were succulent.

The staff are very friendly and the speed of service was excellent.

I enjoyed my visit.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Monday, December 23, 2013
Time of Day: 
Weekday Lunch
Rating: 
4.75 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Came here for my nieces party after pizza hut messed her day up and left her in tears...
Wahid fitted us in and made sure all the attitude and bad feeling was left at pizza hut.
Him and the rest of the staff went above and beyond for us I couldnt ask for anything more my niece left full of smiles
Nice one to all the team at star city, will deffinatly be back.

Steve

Pompey Ranger's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Pompey Ranger
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Friday, October 18, 2013
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
2 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

There is free parking at this large leisure complex north of Birmingham close to the M6 with a cinema, Harvester, McDonalds, and other activities.

This store is just off the entrance pathway and has some outside seating along this, but the main entrance is from the interior of the centre. The décor isn't anything special and felt a bit bland and beige but there is a good chandelier in the middle of the store.

Marc RYN's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Marc RYN
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Thursday, September 26, 2013
Time of Day: 
Weekday Lunch
Rating: 
4.63 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

With an afternoon train booked back to London, the big question was which Nando's I should visit beforehand. Star City got the nod and I got the train to Aston then walked (about 20 minutes) on the way there and then got the 66 bus back to Birmingham city centre (remember you need exact change for Birmingham buses which cost £2).

Rhona and Brian's picture
How Helpful?: 
Average: 4 (1 vote)
Author: 
Rhona and Brian
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Friday, July 5, 2013
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
3.63 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
3.5 (Average but with lots of peri-spice)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

We were kept waiting by the door when we arrived for 6 mins before someone came to see if we wanted a table. The restaurant seemed noisy – it is quite echoey which doesn’t help. There were quite a few wasps and flies buzzing around. There were no paper towels at the hand-wash sink.

Siân Brown's picture
How Helpful?: 
Average: 3 (1 vote)
Author: 
Siân Brown
Number of Visits: 
10-50
How Busy?: 
Up to 10 minute wait
Date of Last Visit: 
Saturday, June 29, 2013
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
4.13 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

It was a long time ago that I went (student problems), but MY LORD was the food good. The staff were really helpful with things such as the mayonnaise situation when we'd forgotten to ask for some to make our ow perinaise but all was good in the hood as the mayo was bought over quickly. The staff are extremely efficient as they obviously have to deal with the customers coming for food after bowling, cinema etc.

Anonymous's picture
How Helpful?: 
Average: 3 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
Half Full
Date of Last Visit: 
Thursday, May 2, 2013
Time of Day: 
Weekday Dinner
Rating: 
3.25 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Staff were nice, the restaurant could do with a clean. The chicken was gorgeous but the corn was cold.

DanB's picture
How Helpful?: 
Average: 3 (1 vote)
Author: 
DanB
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Wednesday, February 16, 2011
Time of Day: 
Weekday Dinner
Rating: 
3 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

This was a late visit due to travelling home on the M6, the restaurant wasn't busy but the food took longer than expected. To be honest, this was pretty standard stuff.

Damien's picture
How Helpful?: 
Average: 4 (1 vote)
Author: 
Damien
Number of Visits: 
This was my first visit
Date of Last Visit: 
Sunday, December 5, 2010
Rating: 
2.13 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
3.5 (Average but with lots of peri-spice)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Nando's 24 is at Birmingham's Star City, a remote entertainment complex, that's quickly dwindling into obscurity.
Sadly, the Nando's experience less than lived up to expectation, or even basic standards.

It's not that the staff were slow (which they were), it's that they were ALL outwardly not at all wanting to be there, and reeked attitude problem, from the looks on their bored faces, to the tones in their apathetic voices.

jamessinger's picture
How Helpful?: 
Average: 3 (1 vote)
Author: 
jamessinger
Number of Visits: 
2-5
Date of Last Visit: 
Wednesday, March 11, 2009
Rating: 
3.63 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
3.5 (Average but with lots of peri-spice)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

In Star City entertainment complex that includes a cinema, bowling alley, mini golf, laser tag, a casino and goal 5-a-side. Huge free carpark outside and signposted well in the Perry Barr/ Aston area of Northern Birmingham.

Ryan's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Ryan
Number of Visits: 
2-5
How Busy?: 
Almost Full
Date of Last Visit: 
Wednesday, November 12, 2008
Time of Day: 
Weekday Dinner
Rating: 
2.75 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Star City (or Stab City as it used to be affectionately called to the locals) became known as the one entertainment complex to avoid very quickly after its opening. It used to boast trendy up scale clubs that hooligans would put on their finest Rockports and Lacoste shirts and go boogeying and fighting on a Saturday night (and I'm not talking about an Elton John song either).