York - City Centre - Elliott Waters Review

Elliott's picture
How Helpful?: 
Average: 5 (2 votes)
Number of Visits: 
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Sunday, August 24, 2014
Time of Day: 
Weekend Lunch
3.25 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Another visit to the York outlet in as many months, this time on a bank holiday Sunday. What a mistake that was!
I entered the outlet to be greeted by a friendly Nandoca who I have seen quite often in the York City Centre outlet, who advised it would be between 10 and 15 minutes for a table, and showed me to a less-cramped waiting area. The waiting area is quite large, by the door, and consists of a number of sofas and chairs around a coffee table, and propped up against the till point. The outlet was full of what I describe as "Teesside Tin-tin's" (Youtube it - I can say that as I'm from Teesside!) who were extremely indecisive over where they wanted to sit, and how many in a table. The Nandoca's did a sterling job sorting them out, and appeared to keep calm despite their numbers requests and messing about.Over 15 minutes had passed, and I was shown to a table, on the ground floor, in the window, next to a location I sat when I did the first review for this outlet. The window seats are OK, not great if it's warm outside, as the sun ends up burning your skin more than the grill does the chicken!

After a bit of moaning on my part due to the number of tin-tin's in the outlet, I went to the till point to order. Unfortunately it was empty, and I had to wait a while for a Nandoca to come over and take my order. It was a very quick and rushed process, seemingly they were short staffed this day, or being run wild by the demands of the Tin-tin's. Either way it wasn't to the usual Nandos standard I had come to expect from the York store. Order placed, it was to the cutlery bit to pick out some clean cutlery, and a few napkins before returning to the table.

The food took around 20 minutes to arrive, which is OK, but borderline starting to wonder where it's gone. Nether the less, the food was nice and hot, plenty of Peri-Peri sauce on my burger, with a soggy lettuce leaf and mushy tomato. I had also ordered a side salad, which was OK, nice and crisp, but the tomatoes were a bit mushy. The spicy rice ordered was great, nice and warm with plenty of spice. Possibly the spiciest rice I've had in a Nandos! Food went down the trap in a quick manner, and before the Nandoca was able to ask if everything was OK, it was a swift exit as even more tin-tin's had arrived.

On the whole, not a great appearance by York, but then this wasn't helped by tin-tin's descending en-masse on the outlet, almost taking over some parts (it felt that way!) - The staff handled it well, and the food was great as per. Just a shame it had to be rushed!

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