Wolverhampton - Damien Review

Damien's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Saturday, April 19, 2014
Time of Day: 
Weekend Lunch
Rating: 
2.25 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The Saturday Wolverhampton visit was our second of the afternoon, but we didn’t let the slight lapse in hunger skew our judgement. We parked up in a rather pricey and barren car park near the bus station, and walked for about two minutes down the uninspiring shopping street until we reached the famous cock. We were seated at the back of the medium-sized restaurant near a very loud group of guys. Actually, everything was loud here, the guys, the screaming babies and over all, the music. The music was so loud that I presume somebody must have just made an error. It can’t be like this on purpose, surely!?

The service was adequate. The till staff were on the ball and most of the members of staff we dealt with were nice and friendly. The delivery times to the table were a little slow, with a lot of food waiting under the hood. One member of staff eventually stepped up, and seemed to be doing most of the work himself. A couple of items were forgotten at first, but it was all waiting there, and he brought all the missing stuff when asked. My beanie pitta was pretty spicy and the chicken that I saw was a noticeable improvement on the dry carcasses of our last Nando’s visit. There was talk of the mango and lime being TOO spicy, but I don’t personally see that as a negative.

While the cleanliness, layout and management of the restaurant was pretty much average, there was one negative anecdote from this visit. My sister asked at the counter if there was anywhere she could plug her phone in. The member of staff she spoke to told her there was, and even took the time to lead her there and personally insert the plug. Less than five minutes later, another member of staff came by to unplug her phone and tell her she can’t have it plugged in. The experience left a slightly sour taste at the end of the meal. As we were preparing to leave, another large noisy group of people with children was seated. Maybe the acoustics are just terrible in here? Either way, they could do with cranking down the volume of that music a notch!

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