Walton On Thames

Average Rating:

3.78 / 5

Staff:

Speed:

Decoration:

Food:

The Heart

KT12 1GH

01932 223610

Halal:

Nearby:

There is an Everyman cinema about 5 minutes walk away and Walton-on-Thames railway station is a mile walk away.

Parking:

There is a car park at the Homebase opposite - £2 for 90 minutes (max stay) which can be claimed back if you happen to spend more than £10 at Homebase.

Gallery

Photos submitted by: Pompey Ranger

Full Reviews:

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

Date of Last Visit:

Sunday, May 12, 2024

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

1 / 5

Friendliness of Staff:

1 (Rude. Where is the Nando's spirit?)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

1 (Inedible - Is that blood?! Send it back!)

Decoration & Cleanliness:

1 (Very dirty, nothing on walls, I wanted to leave!)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Absolutely appalling. Whole chicken plater ordered but only 2 sides delivered and 3 bits of chicken. Not even close to a whole chicken, more like wings. Restaurant wouldn't deliver missing items and gave a measly £1.60 refund. Food was cold and soggy. Disgusting.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Wednesday, February 22, 2023

Time of Day:

Weekday Dinner

Rating:

4.75 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Lexie was amazing made my night

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

5-10

How Busy?:

Half Full

Date of Last Visit:

Monday, September 19, 2022

Time of Day:

Weekday Dinner

Rating:

2.75 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

2 (15 - 25 mins - Where's the food? Might have asked a staff member)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

2 (An old Nando's, needs some investment)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

A chicken platter for two. Meal was good, the restaurant was filthy. We moved tables as the seats were sticky and dirty. The new table seats and floor was equally dirty. I first went here when it opened approx 15 yrs ago. Not been back since 2019 until recently. This is the dirtiest restaurant Ive ever eaten in.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

10-50

How Busy?:

10 - 25 minute wait

Date of Last Visit:

Wednesday, June 1, 2022

Time of Day:

Weekday Dinner

Rating:

3.75 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Tom served me very friendly.
Food was great

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

50+

How Busy?:

Up to 10 minute wait

Date of Last Visit:

Saturday, February 19, 2022

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

3.25 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Both times i have came in the last month, either mine or my boyfriends food has came 15 minutes before eachothers so one of us sits there eating whilst otber waits as we dont want food to be cold !!

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

10-50

How Busy?:

A few tables occupied

Date of Last Visit:

Sunday, January 16, 2022

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

1.88 / 5

Friendliness of Staff:

1 (Rude. Where is the Nando's spirit?)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

1.5 (Very disappointing - cold, flavourless, burnt)

Decoration & Cleanliness:

2 (An old Nando's, needs some investment)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Brocolli came with blue plastic pieces in it, told staff and he didnt seem to care.
Waitors carrying plates with thumb touching food on plate.
When asked for salt and mayonaise was then agressively asked 'what else do you want'.
All staff young boys with an utterly shocking attitude, no customer service whatsoever.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

25+ minute wait - come on Nando's!

Date of Last Visit:

Friday, June 4, 2021

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

We were given a very warm welcome by our waiter David, who happened to keep us well entertained throughout our meal! David was attentive and had lots of stories to tell, but at the same time did his job perfectly and we left as VERY happy customers. The restaurant had a really nice vibe with friendly staff, so full credit to the manager who has a really good team. Many thanks to all at Nandos's Walton for a lovely evening.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

50+

Date of Last Visit:

Sunday, May 23, 2021

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

4.5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

10 Wings. We have always had special requests for our chicken wings. Alexandra has always delivered, going above and beyond to make each meal delicious and memorable for all the right reasons. Service with a smile, and always a joy to be served by! She is an asset to the Walton-on-Thames restaurant.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

5-10

How Busy?:

Almost Full

Date of Last Visit:

Sunday, August 18, 2019

Time of Day:

Weekend Lunch

Rating:

4.38 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

David is a legend! Best thing about this restaurant and a credit to Nando’s. Make sure you keep hold of him!

How Helpful?:

Author:

Amber Cox

Number of Visits:

50+

How Busy?:

Almost Full

Date of Last Visit:

Monday, August 13, 2018

Time of Day:

Weekday Dinner

Rating:

4.5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Fab

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

10-50

How Busy?:

Half Full

Date of Last Visit:

Monday, March 12, 2018

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

4.5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

You gotta have a extra hot, spicy, double cheeky, chicken burger with a side of garlic bread.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

Empty

Date of Last Visit:

Thursday, July 28, 2016

Time of Day:

Weekday Lunch

Rating:

4.75 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

I came in with a load of friends after a long night of beer pong and 3 AM drunken story telling. I have to say this was the best hangover cure.

The staff were friendly, helpful and made us very welcome. The NANDOS is Staines doesn't really compare to Walton.

If there is a way to reward every single staff member of Walton nandos then please do. Whether it be a free meal or a little more on the pay check, please reward them!

From, a very hungover but happy customer.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

5-10

How Busy?:

Half Full

Date of Last Visit:

Sunday, November 29, 2015

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

4 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Serges (young chap with glasses sounded South American) - attentive went the extra mile

Young red head guy greeted and showed us to the table he was really lovely polite gave fabulous first impression

Older gentleman I believe the manager very nice as well and proud of his staff !

All round best nandos

How Helpful?:

Author:

jackie molyneux

Number of Visits:

2-5

How Busy?:

Almost Full

Date of Last Visit:

Tuesday, August 4, 2015

Time of Day:

Weekday Dinner

Rating:

3.13 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

2 (15 - 25 mins - Where's the food? Might have asked a staff member)

Quality of Food:

3.5 (Average but with lots of peri-spice)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

we parked in the nearby car park situated over the top of Sainsbury's, it's open 24hours. shown to a table straight away but is was very near the till/ordering area so a constant stream of people passing very nearby during our whole visit. my dining companion placed our order so sadly I am unable to comment regarding this service!! the food took a while but it wasn't an issue as it gave me plenty of time to catch up on some gossip. I went for something completely different from my usual.

How Helpful?:

Author:

qprvicky

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Thursday, April 23, 2015

Time of Day:

Weekday Dinner

Rating:

3 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

2 (15 - 25 mins - Where's the food? Might have asked a staff member)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

I went to this Nandos for the first time with a colleague from work. It was nice enough, not outstanding. There are a few parking spaces outside but there is a car park across the road which you can pay to park at (think it is with the Homebase). I have to admit I actually had to send back my order twice. I had asked for chicken pitta, with pineapple and no pittamix. It came with pineapple, cheese and pittamix. It came back and again I had to send it back as it had cheese in it.

How Helpful?:

Author:

Gerry Louis

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Saturday, February 22, 2014

Time of Day:

Weekend Lunch

Rating:

4 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

great parking facilities as there are 2 municipal car parks within 5 minutes walk to the restaurant. also situated on the outside of the shopping centre with all the other restaurants and bars, it was very easy to find.
we were seated within a minute although we had to move because it was very cold sitting by the door. The staff member made no issue of this however and we had great tables near the counter.

How Helpful?:

Author:

Ryan

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Tuesday, January 14, 2014

Time of Day:

Weekday Dinner

Rating:

3.5 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

2 (Quite disappointing - seems rushed, may have some parts burnt)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Stopped in on this one on my way back from Epsom at about 6:30pm. It's easily found in the car and parking is quite cheap at the Homebase opposite - £2 for 90 minutes (max stay) which can be claimed back if you happen to spend more than £10 at Homebase. There's an Everyman cinema nearby as well.

How Helpful?:

Author:

BHME

Number of Visits:

2-5

How Busy?:

Half Full

Date of Last Visit:

Tuesday, December 24, 2013

Time of Day:

Weekday Dinner

Rating:

3.25 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

My family and I went into Nando's on Christmas Eve like most years. We were served by a guy called David and his service was phenomenal, not begin with. Very friendly and meant well. After a while he kept coming to our table to be friendly and welcoming but it began to get a bit tiresome and uncomfortable. We had to send back a Lemon & Herb Pitta as it was certainly not a Lemon & Herb. It took 35 mins to get a fresh pitta cooked by which time the rest of us had finished our meal.

How Helpful?:

Author:

Pompey Ranger

Number of Visits:

This was my first visit

How Busy?:

10 - 25 minute wait

Date of Last Visit:

Saturday, September 21, 2013

Time of Day:

Weekend Lunch

Rating:

3.25 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

I parked in the Homebase car park which is opposite the store on New Zealand road and costs £2 for a maximum of 90 minutes which I thought would be long enough... If you do get back to the car park in time you get the £2 off a £10 or more purchase from Homebase. The store has a small seating area outside on the pavement.

How Helpful?:

Author:

James RYN

Number of Visits:

This was my first visit

How Busy?:

Half Full

Date of Last Visit:

Saturday, March 2, 2013

Time of Day:

Weekend Lunch

Rating:

4 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Heading down to Guildford on a Saturday morning, and since I've already been to the Nando's there, I had to find one on the way. While not quite on the M25, this branch was conveniently located in the suburbs, and parking was nice and easy in the shopping centre car park. Only 80p for an hour which was the cheapest town centre parking I've seen in a long time!

How Helpful?:

Author:

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Walton On Thames