Walthamstow - Anonymous Review

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Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Friday, December 5, 2014
Time of Day: 
Weekend Dinner (Inc Friday)
2.25 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1 (Inedible - Is that blood?! Send it back!)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I recently went to the new Nando which just opened in Walthamstow. The waitress was very nice however she was not well trained. When I first entered in I noticed 2 queues. I asked the waitress which one one should I queue in to order. She pointed out that I should queue on the right hand side. When I went to queue there, other customers started bypassing me and the cashier who saw what just happened did not say anything. I tried to catch her attention but in vain. Finally I caught her attention and told her that I am in the queue then am I not being served. She then told me that you are in the wrong queue. I told that I was instructed to join this queue to order. I then asked her to call the manager. She told the manager is really busy. Other people were starting to feel frustrated. There was no indication at all on where to queue. The waitress gave me the wrong information. I was so angry that I left the restaurant. They did not even apologise for their mistake.

Worst customer service that I have ever received in my life.

No sign on which queue to order your food.

Staff were badly trained.

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