Stoke - Intu Potteries - Anonymous Review

Anonymous's picture
How Helpful?: 
Average: 5 (1 vote)
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Thursday, October 19, 2017
Time of Day: 
Weekend Lunch
3 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Felt the staff though noticeably understaffed didn’t really want to be there not much communication.
Sat watching the food bar and the boy and girl seemed to just be messing about with a full side of food being ignored.
As a party of four we waited for our food which was delicious but three out of four meals came within ten minutes and the fourth meal took 15minutes longer (it was ready before this as we could see it waiting) the server then brought two meals to our table that were not ours and asked him where our fourth meal was to which he then went to the bar and got the meal for our friend. Sitting near to the till we saw a few people ask where their food was. Now I understand being understaffed is hard work (our party all work in retail) but I felt that the young servers were more bothered about messing about and chatting to the kitchen staff even with food sat there they seemed to ignore it. I doubt we will rush to visit again and as my first visit to Nando’s I doubt I’ll hurry back. The service let your stunning food down I’m afraid.

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