Stafford - Anonymous Review

Anonymous's picture
How Helpful?: 
No votes yet
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Tuesday, May 23, 2023
Time of Day: 
Weekday Dinner
3.5 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

So this is a tricky one. Overall 3 stars is generous as the order was served incorrect meaning one dish needed remaking. Thus one of us had our food and the other had to wait for the dish to be recooked. We accept that this can happen. What happened next made me more dissatisfied. The remade food sat on the pass going cold while the young man that promised to get the correct food to us as fast as possible was dealing with a further complaint. At this point I had now finished my meal as it would have go cold, while my partner hadn't even started her food. A young lady then comes to the table and asked if our food is OK. I explained what had happened and was finally offered a full refund hence the 3 star as opposed to 1 star.

While I understand mistakes happen. To get the whole experience so badly wrong and spoil a meal out so totally, that we ate separately is unforgivable. While I do appreciate the refund the experience has put me off going back for a while at least.

Add new comment

(If you're a human, don't change the following field)
Your first name.
(If you're a human, don't change the following field)
Your first name.
(If you're a human, don't change the following field)
Your first name.

Plain text

  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.