Southampton - West Quay - Anonymous Review

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How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Wednesday, August 5, 2026
Time of Day: 
Mid-afternoon or late evening
Rating: 
3.13 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Really disappointed with the quality of the food today. This is the chicken that was served to me, and it was completely burnt across the top. Chargrilled is one thing, but this was blackened to the point where it affected the taste. I would have expected better quality control before this left the kitchen. Hopefully this was a one-off, but it wasn't the standard I'd expect from Nando's.

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