South Bank - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Time of Day: 
Weekday Lunch
Date of Last Visit: 
Thursday, July 10, 2025
Rating: 
1.13 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
1 (Very dirty, nothing on walls, I wanted to leave!)
Additional Comments - This will make you stand out in the competition! Unique aspects? Student discounts? Parking tips?: 

This store should be shut down it was filthy, understaffed we waited 1 hour for our food that was delivered cold our drinks were hot even what should have been a nice cold beer. When we asked for a refund we were met with you ordered online so I can’t refund right now we will have to go back to customer service to refund the money. We spent over $100 this was my first time visiting a nandos and I will never go to another store again after this experience. It really put a downer on what was a good day before

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