Park Royal - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Saturday, February 8, 2020
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
2.25 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I’m really disappointed with Nando’s Park Royal, from the moment we walked in to waiting for our table to waiting to order food to waiting for the food.
We have been here 1 hour and 15 it’s taken to order our food because the queue was insanely long there was only one host who had no clue what he was doing short staffed on the tills there’s 6 tills at this restaurant but only 2 opened which I think is absolutely ridiculous, I’ve worked at a Nando’s before where there was only 4 tills and all 4 were always opened on busy nights such as Fridays and Saturdays, it was very chaotic here it’s been an hour and 20 minutes and still only just managed to order the food to the table, I must say as an ex staff member, I expected a lot from Nando’s knowing all the rules about customer service and the rules about running the restaurant, having come here to the Park Royal I can say with confidence I will not be coming back it’s been the worst Nando’s experience I’ve had! Incredibly short staffed!!!!!!!! Need to train your staff more as they seem to be clueless also!

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