Orpington - Anonymous Review

Anonymous's picture
How Helpful?: 
Average: 3 (1 vote)
Anonymous (not verified)
Number of Visits: 
How Busy?: 
A few tables occupied
Date of Last Visit: 
Wednesday, September 4, 2013
Time of Day: 
Mid-afternoon or late evening
2.38 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

We arrived at nando's in Orpington - the usual nandos that we visit. We was greeted well and was give a good table however our meal experience started to go down in our expectations of our usual visits. We went up to the till point to order our meals - ordered our drinks then attempted to order our main meals and straight away we was told that we we couldn't have what we wanted which was 2 fillet pittas the person taking our order said she's not sure we've got those - she then raised her voice and asked the chef if she had any the she shouted back in a moody way saying no we don't and then shouted - I've got 1 du wan it!? The person taking our order said we have only got one is that ok as we probably have butterfly so we said ok uh we'll order a pitta and butterfly the she asked the chef the chef shouted NO not got any of them we were then offered wings by the server we said no its ok we'll have 1/2 a chicken instead at no point we received a polite apology. We sat down and our food came in about 6minutes bobby was the server and he was friendly. My partner wasn't happy with his half chicken at it was very tough I tried it myself and my fillet was definatly not as it was in four pieces. We wasn't asked if our meal was ok and left there feeling like what a waste of £30 as I felt like the chef put absolutely no effort in and was rude and the peron taking the order just simply didn't care. We was offered a loyalty card but said no we are ok thanks the reason for this is that I just wasn't satisfied. The person at the till point was Charlotte and the chef was white with dreadlocks.

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