Norwich - Red Lion - Anonymous Review

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How Helpful?: 
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Anonymous (not verified)
Number of Visits: 
How Busy?: 
Almost Full
Date of Last Visit: 
Sunday, October 20, 2013
Time of Day: 
Weekend Dinner (Inc Friday)
4.75 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

We were welcomed and taken to a table by a waiter named Will, he was polite and friendly. Once sat down he asked us if we'd been to a Nando's before, recommended dishes to try etc. We eventually went to order our food and were served by a young lady named Nomsa, she was very helpful and patient (kudos on the upselling - having worked at a Wetherspoons, I understand that add-ons are important to sales); she seemed to know the menu very well which made it a speedy and efficient service, I was also offered a Nandos loyalty card which I was happy to accept (obviously); Nomsa continued to explain how to register the card. The food arrived promptly - it was hot and by far the best Nando's that I have had as of yet. Again, Will was very helpful and offered to get us condiments or napkins, having been before, I had already raided the sauces and cutlery stand so declined polite fully. The restaurant and rest room facilities were spotless whilst the staff were dressed impeccably. When I had finished my meal, I asked to speak to a manager, they came over promptly and gave me the names of the staff that served me so that I could write this review. Overall, I was very impressed and will be visiting this Nandos again. Thank you for the great service and food!

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