Newcastle - Kingston Park - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Saturday, July 4, 2026
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
1.5 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
1 (Very dirty, nothing on walls, I wanted to leave!)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Visited on 4 July and I found front of house in a disgusting and filthy state. Food service extremely slow even though restaurant was half empty. Management attitude left much to be desired. The timings on till receipt and pdq machine differ. On contacting the support team after the telephone numbers not working I contacted via email and I was insulted by the operative and they offered no explanation except noting the points raised and offered a miserly £15 return incentive which frankly is also deemed insulting. (Should anyone at Nando’s wish to look into this further my support reference number is 3095602) but I don’t hold my breath

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