Middlesbrough - Anonymous Review

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Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
Date of Last Visit: 
Monday, December 24, 2018
Rating: 
2.5 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

My staff visited your restaurant last night and were horrified with the experience. They work in the QSR sector and all 6 of them saved their tips over the year to visit there favourite brand but what they encountered fell well below standards.
Upon arrival other diners were asked to vacate their table so our 6 could be accomodated , to which they quite rightly refused, as two other tables could easily be put together. Then when they went to order they were horrified to find...
No garlic bread
No lettuce
No prosecco
No rose by the glass even though the menu stated, and to make matters worse, after all that the staff started to mop the shop floor while they were still eating.
To say my staff were disappointed is an understatement , so perhaps you could respond in a manner that can rectify that.
Regards

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