Maidstone - Elliott Review

Elliott's picture
How Helpful?: 
Average: 1.5 (2 votes)
Number of Visits: 
This was my first visit
How Busy?: 
Up to 10 minute wait
Date of Last Visit: 
Saturday, October 17, 2015
Time of Day: 
Weekend Lunch
3 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Whilst in Maidstone, it seemed rude not to pop in to the local Nando's, and give it a whirl.

Entered, and was advised of a short wait by the server. As it was lunch and quite busy, I had expected this, and waited in the seating area. A short time later, I was shown to a table on the first floor right by the window. I quite liked the table choice, as the other tables in the centre are very close together, giving you not a lot of room. The ground floor has a small number of tables with some interesting decorations. The first floor has more seating, crammed in, and a few decorations. The toilets are on the second floor and were okay when visited.

After looking through the menu for a while, I headed to the till. There are tills on each floor of this outlet, but the grill is on the ground with your food arriving by the catering lift behind the till. The ordering process was rather flamboyant, with the server being ever so enthusiastic. However, I threw a spanner in her works by asking to redeem an orange reward, which meant the order had to be re-done. After that, I returned to my table via the cutlery and sauce area which had no cutlery or napkins left!

A rather long wait ensued for the meal to arrive, which was disappointing. The duration of the wait was disproportionate to the number of people who were remaining in the outlet, as we appeared to arrive at the end of the lunch rush. When it did arrive, it certainly didn't seem worth the wait. A fairly standard chicken wrap with chips arrived. There was quite a bit of sauce on the wrap, and at least it was warm, but it wasn't that exciting. It was munched down fairly quickly as I was ravenous by this point.

We didn't order any desserts, simply making a swift exit. The Nando's is in the town centre near the main shopping precincts. There are three railway stations in Maidstone, and Maidstone East is the best for accessing this store. There are other food and retail outlets around the store too.

Overall? Not too bad, but could have been better. I wouldn't come back in a hurry, but it was okay!

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