Liverpool - Speke - Anonymous Review

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Anonymous (not verified)
Number of Visits: 
How Busy?: 
Half Full
Date of Last Visit: 
Sunday, July 1, 2018
Time of Day: 
Weekday Dinner
1.38 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
1 (Very dirty, nothing on walls, I wanted to leave!)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I have been to probably about 30 different Nando's restaurants in my lifetime and I very rarely have any problems (even as a vegan diner). However, this restaurant is by far the worst I have ever been to, not only Nando's but any restaurant in general.

This review is based on 2 visits that were both equally as bad. The first time we visited we waiting 1 hour 20 minutes for the food. When the food finally came some of the members of staff were swearing in front of us and nearly dropped a plate of food on us while serving our table. The food was also cold, which is not surprising really as we waiting so long. So after the meal I complained to a manager, who was actually very nice and gave us a voucher for a free meal on our next visit, and promised that this was a one off experience.

The next time we thought we would return with an open mind and redeem our voucher. The experience was almost identical. We waited this time just under an hour, about 55 minutes I believe, which is also a joke considering in every other Nando's I visit the food takes about 15 minutes max. It was also half full, so we really couldn't understand how it took so long. When I started eating I noticed that my vegan burger was completely and utterly burnt inside. It was black and tasted awful. I have never experienced anything like this is any other restaurant before, and the restaurant was not clean at all, dirty tables etc. Instead of complaining for the second time we just left and decided that we would never return to this restaurant again, which is a shame because we were excited for months before this restaurant opened.

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