Liverpool One - Ryan Review

Ryan's picture
How Helpful?: 
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Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Thursday, May 5, 2011
Time of Day: 
Weekday Dinner
Rating: 
3.38 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
2.5 (Average but needs more peri spice)
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Visited this one on its day of re-opening after a fire and water damage the week before... and having never been here previously I couldn't say if anything has changed! It didn't seem as though it had :-)

It's located in the Liverpool ONE complex - and was also the first time I've been here. Very impressive complex and an extremely modern feel to the place. There are QPark car parks underneath the complex which are clearly signposted and I paid £6.00 in the evening for over two hours. This certainly isn't the cheapest and there are some pay/display car parks dotted around locally too - but for ease, I parked here. A short walk to Albert Dock after too for a beer.

First impressions of the branch were very good. Big glass entrance doors - and big glass windows all the way around peering out into the lower levels of Liverpool ONE. It's a pretty big branch as well, maybe 85+ tables all on the same level. Big 8-seater circular booths start at the entrance and run down the middle of the restaurant to the cutlery/drinks section. To the left of these the tills and the right tables/chairs in the windows. Past the drinks/cutlery the floor opens up and is then nicely laid out with a mixture of tables/chairs (behind a sort of wooden fencing) and then further square booths and a couple more round ones towards the back left of the restaurant.

Lots of artwork, cactus plants, clay pots with sticks, flowery lightshades, big wooden-panelled wavy ceiling with even more different lighting in the same wavy pattern all over the place in here. There's a lot of space and this branch has filled it remarkably well.

The checkout nearest to the entrance is long with 6 tills - and then towards the back there's a further smaller checkout, with two tills and also has Sagres on tap! I suppose you need all these tills if all 85 tables are always in use.

In this case, there were a dozen tables spare so was seated straight away but clearly advised there was a 20-25 minute wait for chicken. Only one till (out of the 8) in use, so about a 15-minute queue to order and then again clearly advised there was a 20-25 minute wait.

All the staff - the greeter(s), till operator, server and those who checked on you during the meal were all very polite, in a true scouse manner :-) - and could clearly be seen helping everyone as much as they could.

The food came in just over 20 minutes and was reasonable. The chips were a bit soggy and luke-warm - not crisp at all. The rice and chicken were both hot though - just about enough sauce on the chicken. Small portion of olives though. Luckily for me there was ONLY Extra Extra Hot sauce in the sauces section... did hear a few having to ask for extra sauce though.

Overall a nice trip to Nando's. With the extra wait for the chicken, I was expecting the whole meal to be a little better, but maybe the chips were also water-damaged... ;-)

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