Lakeside Shopping Centre - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, April 5, 2017
Time of Day: 
Weekday Dinner
Rating: 
4.13 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I was surprised that I even went back to lakeside nandos today.. My last visit there I was extremely disappointed to have taken a seat with my four children and then be told there was no chicken on bone, no wedges, no burgers, no wings... Basically anything on the menu I wanted to order had all finished - the time was about 9.30pm and with four hungry kids I was far too tierd to complain on how unacceptable this was...i walked out promising not to ever go back to a nandos again.. However hesitantly today I went to nandos and first thing I checked if they had a menu available. I took a seat and the waiter who was there on the day when there was nothing available remembered us and apologised for the disappointment we experienced on the day. But what was most impressive is that this waiter went above and beyond his role and went and spoke to management of our exp that day and managed to offer us a discount on our meal. Our trust in nandos had been restored and this goodwill gesture made it an enjoyable meal today. Thanks nandos lakeside! (waiter M, you know who you are). You delivered excellent customer service.

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