Hounslow - Gerry Louis Review

Gerry Louis's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Monday, May 26, 2014
Time of Day: 
Mid-afternoon or late evening
Rating: 
4.13 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I normally never look at people's names but Frank in this restaurant was sooo kind and helpful I had to remember and remark on his service.
Given a table straight away, Frank was my host. He in no way rushed me to take my order but he was attentive in asking for details about my table, my Nando's card and in taking my order. He explained the change in policy of fino side deals (which I knew nothing about tbh because my bill is nearly always the same) and actually made the payment for me with my bank card.
With less than a 10 minute wait for the food, he then brought it over himself though many other waiting staff had smiled at me whilst walking past before my food was ready. I believed him when he said I should enjoy the food.
The mash was a bit lumpy but I was so hungry as I literally went there straight from the gym, so it didn't bother me too much. The chicken was soo tasty, plenty of sauce on it, juicy and so moreish, easy to pick off the bone.
There are a lot of male members of staff in that branch and they all seem to get along really well playing jokes on each other and generally having fun, I enjoyed my meal in there, and will likely go again.

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