Hounslow - Anonymous Review

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Anonymous (not verified)
Number of Visits: 
How Busy?: 
Half Full
Date of Last Visit: 
Tuesday, August 20, 2013
Time of Day: 
Weekday Lunch
2 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

My colleague and I ordered food for ourselves and a couple of people in the office (5 person order in total) for take away. The lady taking our order was very friendly despite obviously having a badly hurt leg. We waited for approximately 30 mins, noticing that 3 people who had come in after us had received their orders, we ended up having to go to the counter to find out what the delay was shortly after which the food arrived. When my colleague asked to see the manager to complain about the wait the manager was unapologetic and curt to the point of being rude, although she did stamped our nandos card for a free chicken before slamming it down on the counter in front of us.

I can honestly say I have never seen such terrible management in my life, hence the poor "friendliness of staff" rating, I feel sorry for anyone who has to work under someone so obviously unsuited for her role. I dearly hope that the waitress who took our order doesn't get the blame for our complaint because it is quite clear that the place is badly organised and in my experience that is always the fault of the management.

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