Holborn - Huw Review

Huw's picture
How Helpful?: 
No votes yet
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Thursday, April 4, 2013
Time of Day: 
Weekday Dinner
Rating: 
2.88 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
2.5 (Average but needs more peri spice)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Certainly not a bad nando's experience by any means, but this did not stand out as one of the best for a couple of reasons. Most importantly, I did not find the some of the staff to be particularly helpful. When I ordered my food, the RYN discount wasn't put through and I didn't notice until immediately after I paid (my fault for not checking price really). I enquired about the discount and spoke to a couple of members of staff after this and none seemed particularly interested or helpful. I was just told, 'Too late now. You've paid already so I can't put it through.' Some sort of acknowledgement or a token gesture - a few extra chips maybe? - would've been nice.
Food arrived quite quickly, but for me it lacked a bit of crispiness in the skin. You need a bit of lovely crunch!

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