Hemel Hempstead - Janet Merriman Review

Janet Merriman's picture
How Helpful?: 
No votes yet
Number of Visits: 
2-5
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Saturday, September 3, 2016
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
2.5 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I was very disappointed with the service I got today! I ordered a take away to be collected at 6.35. I arrived on time and was asked to take a seat which is normal I waited until 6.55 and queued to find out where my order was. I watched a staff member with an order away from the kitchen, on a table. The young lady went off to find out where my order was, yes my order was on the table. Jake came over and I expressed my concern that the food was going to be cold as its been sitting away from the heat!!! He said no it's still warm. I asked if there was a phone number I could call and was told go on the Internet!!
The food was barely warm, so disappointed as my family were really looking forward to it.
When you pack the food in the bags please keep in the heat surely that's not too much to ask!!!

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