Gloucester Road - Chris C Review

Chris C's picture
How Helpful?: 
No votes yet
Number of Visits: 
This was my first visit
How Busy?: 
Half Full
Date of Last Visit: 
Wednesday, June 15, 2011
Time of Day: 
Mid-afternoon or late evening
2.75 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Walking in at 8, we initially realized the restaurant was about 50% full.

We were told we'd have to wait for a while to be seated before someone realized they did have space immediately.

As we waited for some friends, we went to order some drinks. This took quite a while as only one person seemed prepared to man the till.

When we came to order them, we then got told we couldn't have drinks (and it was clear they had no cutlery either) because they didn't have any glasses. After two minutes of waiting around, we suggested they give us some takeaway cups which they eventually did.

Once we were seated, in what was a very amiable table, surrounding by some interesting artwork, we did feel very comfortable.

However, when the food arrived (after a reasonable wait) we were disappointed to say the least.

The food did not come at reasonable intervals, with at least 10 minutes between the first and penultimate plate, despite us only being at a table of 7. The last half chicken actually came 20 minutes after the first one arrived.

My chips were cold, the garlic bread was undercooked and two pittas had to be returned due to the fact they were both totally dry.

Overall, a rather underwhelming experience for my first London Nando's.

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