Gateshead - Elliott Waters Review

Elliott's picture
How Helpful?: 
Average: 5 (1 vote)
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Sunday, September 28, 2014
Time of Day: 
Weekend Lunch
4.13 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
3.5 (Average but with lots of peri-spice)
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Firstly, before I start the review, I must point out, DO NOT RELY ON THE NANDO'S APP TO FIND THIS OUTLET! It takes you to a housing estate a good mile away from the actual store. Instead you need to head for Gateshead Interchange, and then look for Trinity Square, and you will see Nandos, underneath Vue cinema. If you use the app, like me, you will get lost!

I arrived at this Nandos a little tired having walked half way across Gateshead to get here, and was welcomed in open arms. I was asked if I had a preference of where I wanted to sit (I do like it when they do that!) and shown to a table that met my requirements by the ever happy Nandoca. After a short deliberation, I went to the till to place my order.

Again, the staff were helpful, and navigated the order with ease, even asking if I wanted a leg or a breast! I ordered a quarter chicken medium, with chips and salad, accompanied with a nice cold glass of water. The server was very thorough, and covered all bases during the ordering process. Top marks for that!

I returned to my table, and waited for my meal to arrive. The outlet itself is very big, set on one floor, spanning quite a large width of the ground floor of Vue cinema. You enter in the middle of the outlet, and down a small glass corridor to the entrance. Directly in front, and next to the window you have high bar style seating. The till point is on the right hand side of the outlet, with normal tables to the left. There are two large circular booths in the centre, then the cutlery and sauces area, with another set of booths behind that, leading to the toilets. The outlet has funky wood effect walls, and a fantastic sloped wood panelled ceiling. This is supplemented by some rather cool lights dangling down.

After taking in the surroundings, and less than 10 minutes after ordering, my meal arrived. It looked delicious. The chicken was very tender, and had a large amount of peri-peri slapped on it. Sadly it wasn't hot, only being a bit warm, as if it had stood for a while. Nether the less, the chicken was demolished, and I moved on to the chips. Again, nice and soft, but bordering on cold. The salad wasn't bad, but looked to be left over bits straggled together. Sadly this, and the lack of warmth on the meal has knocked them down from what would otherwise have been a 5!

Overall, not a bad meal, but not a brilliant one.

As mentioned before, this Nandos is in the Trinity Square shopping area in Gateshead Town Centre. Parking is fairly limited, with a pay and display being located near the Interchange. Most buses serve Gateshead Interchange, which also has connections to the Tyne & Wear Metro. Easy to get too via Public transport! It is located underneath Vue cinema, and is surrounded by shops and a big Tesco.

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