Ely

Average Rating: 
2.97 / 5

Staff: 
Average: 4.3 (3 votes)
Speed: 
Average: 5 (3 votes)
Decoration: 
Average: 5 (3 votes)
Food: 
Average: 5 (2 votes)
Downham Road
Ely Leisure Village
CB6 2FE
01353 886800
Halal: 
No
Nearby: 
It's located on the new Ely Leisure village just off the A10 - about 1.5 miles walk from Ely train station. Nando's is next door to Cineworld and there are other eateries on the leisure park.
Parking: 
There is currently free parking without any restrictions (although understand this is subject to change).
Gallery
Photos submitted by: Ryan
Full Reviews:
Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
50+
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Sunday, August 3, 2025
Time of Day: 
Weekday Lunch
Rating: 
4 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Garlic bread is the best in the game

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
50+
How Busy?: 
Empty
Date of Last Visit: 
Wednesday, July 2, 2025
Time of Day: 
Weekday Dinner
Rating: 
2.25 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

I went in for a nandos with my friend and was greeted by a member of staff I believe to be called Fran? I’ve been to ely nandos numerous times and the service has been excellent so I’m guessing this guy is new to hospitality. He decided to seat me in the corner of the restaurant on uncomfortable seats despite the whole restaurant being empty. Already a tad frustrated when we asked to order drinks he said I’m going on a vape break no replies which we were oustanded by.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
10-50
How Busy?: 
A few tables occupied
Date of Last Visit: 
Tuesday, April 15, 2025
Time of Day: 
Weekday Dinner
Rating: 
5 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
5 (An exceptional Nando's! (Please tell us why) )
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Had a great experience at Nando’s in Ely, thanks to a staff member called Phillipa (I hope I’ve spelt her name right). We placed an online order for a whole chicken and she called to let us know they had run out. This was at 9:30pm, we would have struggled to find other food at this time and we were hungry. Before I could even say anything, Phillipa had apologised for the inconvenience and offered alternatives to my order.

Anonymous's picture
How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Empty
Date of Last Visit: 
Wednesday, February 26, 2025
Time of Day: 
Weekday Dinner
Rating: 
2.25 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
4 (Above average - noticeably tastier than normal)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Rude girl and looked like a ball sack and would not even get us a knife

Anonymous's picture
How Helpful?: 
Average: 3 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Sunday, July 31, 2022
Time of Day: 
Weekend Lunch
Rating: 
3.38 / 5
Friendliness of Staff: 
3 (Not bad. Did everything I asked of them)
Speed of Service: 
4 (5 - 10 mins - Some conversation had begun)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Good food. Nice enough staff but real shame at cleanliness of the restaurant. Filthy floors. Chips left lying under tables black metal edging along tables 25 -28 rotten with greasy dirt and cobwebs on it !! Come on guys give it all a deep clean ☹️☹️

Anonymous's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
50+
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Thursday, December 9, 2021
Time of Day: 
Weekend Lunch
Rating: 
1 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1 (Inedible - Is that blood?! Send it back!)
Decoration & Cleanliness: 
1 (Very dirty, nothing on walls, I wanted to leave!)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Just sweetcorn

Ryan's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Ryan
Number of Visits: 
This was my first visit
How Busy?: 
A few tables occupied
Date of Last Visit: 
Thursday, June 6, 2019
Time of Day: 
Mid-afternoon or late evening
Rating: 
3.88 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
5 (Under 5 mins - I had only just got back with my cutlery and sauce)
Quality of Food: 
3.5 (Average but with lots of peri-spice)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Stopped into this new Nando's late afternoon. It's located on the new Ely Leisure village just off the A10 - about 1.5 miles walk from Ely train station. Nando's is next door to Cineworld and there are other eateries on the leisure park. There is currently free parking without any restrictions (although understand this is subject to change).

Anonymous's picture
How Helpful?: 
Average: 1 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Sunday, April 28, 2019
Time of Day: 
Mid-afternoon or late evening
Rating: 
2 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
1 (Inedible - Is that blood?! Send it back!)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

New store therefore the only thing about this place was it looked new. The rest was appalling.

Ordered a takeaway livers. Staff were standing around like they on drugs before they would even take the ordered. When I got home (a 45 minute drive) I found a roll and a bag of sliced pittas.