Eastleigh - Anonymous Review

Anonymous's picture
How Helpful?: 
Average: 1 (1 vote)
Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
Date of Last Visit: 
Saturday, September 28, 2024
Time of Day: 
Weekend Dinner (Inc Friday)
Rating: 
1.75 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
2 (Quite disappointing - seems rushed, may have some parts burnt)
Decoration & Cleanliness: 
2 (An old Nando's, needs some investment)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Incredibly slow service, multiple incorrect orders and overworked, stressed staff causing a hectic atmosphere. Management doing the minimum to support their team, leading to irritation of guests and ridiculous wait times. We were told ‘all chicken comes with flavouring, plain isn’t really a thing’ so my nephew couldn’t eat any chicken from the menu due to dietary restrictions. We waited over 20 minutes for a small tub of pre-packaged ice cream that was so frozen it was literally impossible for my daughter to eat it without assistance. Really disappointing visit.

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