Eastleigh - Anonymous Review

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How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
2-5
How Busy?: 
A few tables occupied
Date of Last Visit: 
Saturday, May 25, 2024
Time of Day: 
Weekend Lunch
Rating: 
2.38 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
3.5 (Average but with lots of peri-spice)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The manager was terrible, two of us got our food and the third person was waiting over 30 minutes. We told the manager and she said she would check on the food, she provided no update to it, another 5 minutes went by so we had to go up to the front and ask about it. She then proceeded to say it will be another few minutes but offered no apologies for the wait or anything like such. She was rude and did not offer anything to say sorry, so we cancelled the order and got a refund for that one order. Even then the manager was not apologetic at all, she was rude and not helpful. Will not be going back to that nandos again, terrible service.

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