Chester - Broughton Park - Anonymous Review

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How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
Almost Full
Date of Last Visit: 
Wednesday, November 13, 2019
Time of Day: 
Weekday Dinner
Rating: 
4 / 5
Friendliness of Staff: 
5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)
Speed of Service: 
2 (15 - 25 mins - Where's the food? Might have asked a staff member)
Quality of Food: 
5 (Nando's fit for a King - The very best (Please tell us why)!
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The main issue with this visit was a receipt error, after ordering our food the 5 of us waited what felt like half an hour for food to arrive, friend 1 received his food while the remaining 4 of us did not, it got to 40 minutes and we decided this wasn't normal delays as the kitchen were still putting food on the counter. I went to talk to the server at the counter and they looked into it for us, apparently a machine error had meant our orders were not sent to the kitchen, the manager immediately came over to our table and sat down with us, explained the error and took all our names down, he said our food would be out shortly but on top of that said we could have anything off the menu as an apology. My friend ordered some extra chips, he also said he was putting our names down for future reference and that we could use this to claim a free trip to Nando's for all 5 of us, the food arrived within 10 minutes, it was piping hot, perfectly cooked and faultless, for that manager's dedication and service alone it made up for the wait. We claimed our free Cheeky Nando's after watching Star Wars: The Last Jedi, the film was sub par, the food was excellent. Nando's is an easy recommendation, a cheap alternative to some places and the first thought for a go to food option.

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