Cambridge - Retail Park

Average Rating:

3.24 / 5

Staff:

Speed:

Decoration:

Food:

Newmarket Road

Fen Ditton

CB5 8JL

01223 354 465

Halal:

Nearby:

Cambridge train station is just under 1.5 mile walk away.

Parking:

There are hundreds and hundreds of free parking spaces across the park, for parking up to 4 hours.

Gallery

Photos submitted by: Pompey Ranger

Photos submitted by: Ryan

Full Reviews:

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

2-5

How Busy?:

Almost Full

Date of Last Visit:

Saturday, February 14, 2026

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

3.25 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

The second visit in a week and it was just as good. Nando’s is also a great place to bring children, relaxed and easy-going. However, the women’s toilet had the same problem as seven days before - a soap dispenser that was empty and the Dyson hand drier that was still out of order. Same issue with the ice cream machine. Surely these should have been dealt with in a period of one week? As we go regularly, these issues are noticeable - not fixing small things quickly gives a poor impression.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

2-5

How Busy?:

Half Full

Date of Last Visit:

Friday, April 5, 2024

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

3.25 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Pros: Decorations great.ample space.place has potential to be best, staff was cleaning and refilling sauce bottles.
Improvement:needs regular cleaning especially toilet,sticky
table as well.chicken in burgers undercooked, staff looks tired and ready to shut.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Friday, October 13, 2023

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

1.38 / 5

Friendliness of Staff:

1 (Rude. Where is the Nando's spirit?)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

2.5 (Average but needs more peri spice)

Decoration & Cleanliness:

1 (Very dirty, nothing on walls, I wanted to leave!)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Don't go to this restaurant. Worst Nando's I've been too

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

50+

How Busy?:

A few tables occupied

Date of Last Visit:

Thursday, May 4, 2023

Time of Day:

Weekday Lunch

Rating:

2.13 / 5

Friendliness of Staff:

1 (Rude. Where is the Nando's spirit?)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

1.5 (Very disappointing - cold, flavourless, burnt)

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

John the manager does not need to work here. He was so rude to myself and my partner in front of the whole shop. I’ve eaten with you 100’s of lunches and never had this experience. Never had this anywhere to be honest.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

25+ minute wait - come on Nando's!

Date of Last Visit:

Saturday, April 17, 2021

Time of Day:

Weekday Lunch

Rating:

2.63 / 5

Friendliness of Staff:

1 (Rude. Where is the Nando's spirit?)

Speed of Service:

1 (>25 mins - Asked repeatedly. I need my Nando's)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Awful management. Stupid staff. No common sense. They can’t fit customers wants or needs.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

Up to 10 minute wait

Date of Last Visit:

Friday, October 30, 2020

Time of Day:

Weekday Dinner

Rating:

4.63 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

As me and my partner are visiting Cambridge and come across this gem of a place. Staff are friendly and is the cleanest Nando’s I have ever been. With Covid restrictions and the extra measures put in place you can see it’s really taken seriously with give you a feeling of safety.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

5-10

How Busy?:

Half Full

Date of Last Visit:

Tuesday, October 20, 2020

Time of Day:

Weekday Dinner

Rating:

4.25 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Always the same quality standard. Never disappoints.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Tuesday, April 2, 2019

Time of Day:

Weekday Dinner

Rating:

2.63 / 5

Friendliness of Staff:

1 (Rude. Where is the Nando's spirit?)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

3.5 (Average but with lots of peri-spice)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Bad service - no one smiled. Stress of the team and working environment was clear to see. Staff asked my kids to prove that the dessert they were asking had been paid for. In bad taste. Truly. Shameful. Perhaps the team can visit one of the London branches to learn more about customer service and just being nice.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

2-5

How Busy?:

Half Full

Date of Last Visit:

Thursday, November 23, 2017

Time of Day:

Weekday Dinner

Rating:

5 / 5

Friendliness of Staff:

5 (Wow, I feel incredibly welcome! Recognised if a frequent visitor)

Speed of Service:

5 (Under 5 mins - I had only just got back with my cutlery and sauce)

Quality of Food:

5 (Nando's fit for a King - The very best (Please tell us why)!

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Staff are so warm welcoming and friendly. Nothing is too much trouble and eating there feels like being at home with family but in a large room with people you don't know. The food is always served very quickly, piping hot and well cooked and always just what we ordered. Superb service and customer service is exceptional which is not usually found in a chain restaurant.

How Helpful?:

Author:

Anonymous (not verified)

Number of Visits:

2-5

How Busy?:

Almost Full

Date of Last Visit:

Friday, August 25, 2017

Time of Day:

Weekend Dinner (Inc Friday)

Rating:

3 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

4 (5 - 10 mins - Some conversation had begun)

Quality of Food:

2 (Quite disappointing - seems rushed, may have some parts burnt)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

Medium half chicken with side orders; spicy rice and coleslaw. The chicken skin was not in tack and the entire chicken wing was missing leaving just the bone!! I had pre-ordered by 'phone so expected my food to be ready.. On arrival I was approached by a member of staff and I said I had ordered a take awayby 'phone, I was told to queue up, the queue was extremely long.

How Helpful?:

Author:

Pompey Ranger

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Saturday, July 15, 2017

Time of Day:

Weekend Lunch

Rating:

2.75 / 5

Friendliness of Staff:

2 (Quite rude, ignored me as they walked past)

Speed of Service:

2 (15 - 25 mins - Where's the food? Might have asked a staff member)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

3 (Standard Nando's, nothing bad, nothing exceptional)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

This new store is at Cambridge retail park, but not the normal Newmarket road entrance, but from Coldhams lane. Its the same car park but separated by bollards so you can walk through if you end up in the wrong one.

How Helpful?:

Author:

James RYN

Number of Visits:

This was my first visit

How Busy?:

Almost Full

Date of Last Visit:

Monday, July 3, 2017

Time of Day:

Weekend Lunch

Rating:

4 / 5

Friendliness of Staff:

4 (Good stuff. Very polite)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

4 (Above average - noticeably tastier than normal)

Decoration & Cleanliness:

5 (An exceptional Nando's! (Please tell us why) )

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

The thing that stands out most about this Nando's is the decoration. Apparently the entire restaurant was designed with 'green' in mind, and the restaurant itself is off the energy grid. There are plants growing up the side of the building, and cool chilli shaped bike racks outside. Inside is still looking lovely and new, with some interesting artwork on the walls.

How Helpful?:

Author:

Ryan

Number of Visits:

This was my first visit

Date of Last Visit:

Tuesday, April 4, 2017

Time of Day:

Weekday Dinner

Rating:

3.25 / 5

Friendliness of Staff:

3 (Not bad. Did everything I asked of them)

Speed of Service:

3 (10 - 15 mins - Nando's average)

Quality of Food:

3 (Average - just as you would expect)

Decoration & Cleanliness:

4 (Very clean, newly furnished, impressive artwork and lighting)

Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?:

This Nando's is a new addition to the Cambridge Retail Park - which is home to large shopping chains such as Homebase, Argos, Dunelm etc - and now a few eateries have been added such as Frankie and Benny's and Nando's. There are hundreds and hundreds of free parking spaces across the park, for parking up to 4 hours.

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Cambridge - Retail Park