Bury St. Edmunds - James RYN Review

James RYN's picture
How Helpful?: 
Average: 5 (1 vote)
Author: 
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Tuesday, July 30, 2019
Time of Day: 
Weekday Lunch
Rating: 
2.88 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

The staff were the stand out aspect of this trip, though unfortunately for all the wrong reasons! When we arrived no one greeted us at the door, and so we wandered around looking for a table by ourselves. I caught a Nandoca at the till watching us, but she did nothing, so in the end we went over to order. After ordering, no one came to check on us during the meal, and there were a lot of tables around us with dirty plates all over them. As you'd imagine, we also didn't get thanked on our way out. Overall a very disappointing, and most unusual experience when it comes to staff!

Other than that, the food was actually really good and my double pitta was close to perfect, with good distribution of the two breasts, and halloumi pieces perfectly aligned on top. Side salad was smaller than usual, so food just misses out on a 5/5 overall.

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