Brixton - Anonymous Review

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How Helpful?: 
No votes yet
Author: 
Anonymous (not verified)
Number of Visits: 
5-10
How Busy?: 
A few tables occupied
Date of Last Visit: 
Monday, October 31, 2016
Time of Day: 
Mid-afternoon or late evening
Rating: 
2.88 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
4.5 (Great - Very tender, piping hot, not at all burnt, dripping in sauce)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

5 year old birthday party. A manager came over and demanded that we stopped what we were doing and took control of a 2 year old who screamed. As other people were eating. Standing over me telling me that I must make him stop the noise to not realise that I wasn't even his mother. To make it worst he did not even realise that the child was autistic.

Due to the way we were treated I asked for my son cake so that we could leave. To only realise that no customer had made any complaint but due to the managers having a meeting on the shop floor they wanted the 2 year old to keep the noise down.

Poor service. Asked 3/4 so are you going to control him?!?!?!?! I am the manager are you going to control him.

Will not be returning to Brixton and definitely going to let people know how bad the experience was.

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