Birmingham - Perry Barr - Anonymous Review

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How Helpful?: 
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Anonymous (not verified)
Number of Visits: 
How Busy?: 
A few tables occupied
Date of Last Visit: 
Friday, December 20, 2019
Time of Day: 
Weekend Dinner (Inc Friday)
3.5 / 5
Friendliness of Staff: 
4 (Good stuff. Very polite)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
3 (Average - just as you would expect)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

It is disappointing that this Nandos seems to be lacking in service like the others in the city. I am a frequent Nandos customer and I am very concerned that the Perry Barr location staff might need some training. First off I was told on one occasion that I cannot redeem chillis at the till and that it must be done on the website. Confused, I thought this was a new Nandos process where we no longer get to redeem our chillis. Upon visiting another location, I learned I was totally misinformed and chillis are processed as normal. On another occasion, the staff completely ignored the customers queuing at the till for a god 10 mins. I knew at this point, there was something significantly off and this complaint was going to be raised, so I just stood patiently and observed. There was no contact made, they just kept on doing other things. Finally, when it came time to be served, there was no apology for the wait or even lack of acknowledgment. When it was my turn to order, the fact that I had a Nandos card holding to present along with my payment, was of no importance. All other stores ask the basic question - do you have a Nandos card, they take the card, swipe it, tell you how many chillis you have and take your order. Furthermore, my heart goes out to the customer who ordered the icecream as part of their desert as it was just left on the counter because the customers ahead of me started to become restless waiting and being ignored.

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