Birmingham - New Street - Anonymous Review

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How Helpful?: 
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Author: 
Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
25+ minute wait - come on Nando's!
Date of Last Visit: 
Thursday, October 24, 2019
Time of Day: 
Weekday Lunch
Rating: 
2.13 / 5
Friendliness of Staff: 
2 (Quite rude, ignored me as they walked past)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
4 (Very clean, newly furnished, impressive artwork and lighting)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Worse nandos ever. To start with this place was pretty much empty. We waited 35 minutes for food because once I asked where it was they told us they was waiting for the wings, in that time they had left my pitta under lights for around 10 minutes so by the time it got to me it was cold. I told them to then be meeted by a very rude member of staff that told me that I was lying. She then proceeded to put her hands all over my chips to then put them back underlight whilst waiting for my fresh pitta to be cooked, to then try serve me the chips again. I asked full refund and didn't eat the food frankly to say

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