Birmingham - Broad Street - Anonymous Review

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Anonymous (not verified)
Number of Visits: 
This was my first visit
How Busy?: 
Almost Full
Date of Last Visit: 
Tuesday, November 26, 2019
Time of Day: 
Weekday Dinner
2.13 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
3 (10 - 15 mins - Nando's average)
Quality of Food: 
1.5 (Very disappointing - cold, flavourless, burnt)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Today me and my partner went to the five ways Nando’s in Birmingham . We received our food fairly quickly however it wasn’t hot ,when biting in to the chips it was fairly cold . I told my partner that we should Ask them to replace it however he said leave it as everyone was extremely rude and we didn’t have a warm welcoming . We also felt quite intimidated while speaking to Arafath at the till who claimed his name was “Mohammed” and did not give his first name . He also claimed to be the manager of Nando’s until later finding out that ducu is also a manager? After 8 minutes I couldn’t eat the food it was just horrible to swallow so we spoke to a waiter regarding the situation who then passed it on to “ducu” who did not give his first name and was extremely aggressive and impolite. When talking to him I explained the situation and he gave a vibe which implied that nothing can be done about it , in other words we had no Chichester but to continue eating that food . Then he agreed to only replace the chips which made no sense ? After my partner spoke to him regarding sending a whole meal again as we were not satisfied with cold food , he became more aggressive and he advised he will change Chicken and chips but no sides that was after a 5 minute discussion which wasn’t necessary. My partner and I felt that intimidated and embarrassed that we picked up our stuff and left without eating any of the food and ducu was happy with that decision . As customers we expect good service , politeness and a warm welcoming. This was our date after a long time and we both were looking forward to the food especially because I hadn’t eaten all day . I also told “Arafath” or shall we say “Muhammad” that I hadn’t eaten all day and wanted something to be done but they both didn’t seem to care . This is the worst experience I have ever had in my life and did not expect that from Nando’s . I always go to the star city Nando’s and have never had such a bad experience .

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