Birmingham - Broad Street - Archive Review

Archive's picture
How Helpful?: 
No votes yet
Author: 
Number of Visits: 
10-50
How Busy?: 
10 - 25 minute wait
Date of Last Visit: 
Friday, October 21, 2011
Time of Day: 
Mid-afternoon or late evening
Rating: 
1.5 / 5
Friendliness of Staff: 
1 (Rude. Where is the Nando's spirit?)
Speed of Service: 
1 (>25 mins - Asked repeatedly. I need my Nando's)
Quality of Food: 
1 (Inedible - Is that blood?! Send it back!)
Decoration & Cleanliness: 
3 (Standard Nando's, nothing bad, nothing exceptional)
Comments - Stand out in our monthly competition! What did you eat? Unique aspects? Parking/transport tips?: 

Very Poor. Waited 45 mins, did not receive food. There were 2 of us, 1 adult, 1 child...my boy had to go w/out in the end. Food finally arrived, it was completely wrong order.
Asked for mgr [James], he did not care, offered a refund and told me that he would also complain. Sent letter to MD, still waiting for reply. One thing was excellent, that was my refund.

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